Address- Start Date: Monday 1st July 2024
- Work from Home after training!
- Rotating Roster: Monday to Saturday, 9:00am to 6:00pm
The role we want to fill
We are currently recruiting Customer Support Consultants to represent a major retailer of electrical and white goods with retail outlets located across the country.
As a Customer Support Consultant you will be speaking to 'premium service' retail customers, providing case management and troubleshooting for faulty products, facilitating and following up on repair claims, and answering service enquiries. The role will be a mix of Inbound, Outbound and Email contact and will see you interacting with retail stores, suppliers and service providers to ensure our customer’s enquiries are being resolved. The scope of work is wide and you will have the support required to deliver exceptional customer service. We see you as the voice of the company and want you to delight our customers whilst provide a 'One Stop' seamless service, taking ownership on every call to achieve the best possible outcome.
Details you need to know:
- Start Date: Monday 1st July 2024
- Work from Home (after training) – Training is 10 days classroom style and 10 days ‘on the job’ style training in Melbourne CBD
- Hybrid WFH arrangement to commence after Speed to Competency is met
- Requirement to come into the office for occasional upskill training or as required
- Rotating Roster: Monday to Saturday, 9:00am to 6:00pm
- Fixed Term 35hr Part Time Contract up until 26th November 2024 with possibility for extension (35 paid hours per week guaranteed)
- Fixed Term Contract Pay Rate: $26.18 p/hr + super
About You:
- Outstanding customer service experience from within a retail, hospitality or call center environment
- Strong ability to troubleshoot and resolve customer enquiries
- Exceptional verbal & written communication skills
- Active listening skills with the ability to empathise
- Excellent time management skills and cool under pressure
- Ability to negotiate positive outcomes for customers
- Great attention to detail
- A true passion for exceeding customer's expectations!
What you’ll Get in Return
- Work with a large and well-respected retail client
- Opportunity to develop a career with a global organisation. Opportunity pathways include:
Leadership (Team Leaders & Operation Managers)
Human Resources (HR, Recruit, Payroll)
Training & Development
IT Helpdesk
Subject Matter Experts
Workforce Planning and Real Time Analytics + much more - Exciting Reward & Recognition program that run fun activities and awards
- Our own Social Club + much more
Who we are at Startek
Startek is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.
As part of our values, we are committed to supporting inclusion and diversity at Startek Australia. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is supported in their development at all stages in their journey with us and are highly encouraged to apply for the role.
To Learn more about us visit www.startek.com or www.careersaustralia.startek.com
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