AddressAs a Field Supervisor, you will lead and support a team of nbn Technicians, ensuring the successful delivery of field-based installation and fault repairs. You’ll be responsible for maintaining high standards in health, safety, quality, and compliance while providing technical support and resolving complaints.
Key Responsibilities:
- Safety Leadership: Ensure all direct reports adhere to health and safety protocols. Conduct regular toolbox meetings to discuss HSE, quality, and performance.
- KPI Management: Track and address KPIs related to safety, quality, vehicle audits, customer complaints, and job compliance.
- Stakeholder Engagement: Collaborate with key stakeholders through meetings and joint ride-ons to meet KPI and contractual obligations.
- Team Development: Mentor, train, and coach field technicians, fostering a culture of safety and best practices. Identify training needs and coordinate improvement programs.
- Performance Management: Administer performance management processes to ensure compliance with BSA policies and procedures.
- Customer Focus: Prioritize customer experience, resolve complaints promptly, and ensure operational KPI targets are met consistently.
- Operational Support: Provide support to various departments to align field operations with BSA and client requirements using tools like Power BI.
- Minimum 5 years’ experience in a leadership role within the communications industry.
- Certificate III in Telecommunications.
- In-depth knowledge of nbn technologies (FTTX, HFC, etc.).
- Relevant licenses and qualifications including Driver's License, White Card, Working at Heights, Power Awareness Training, Traffic Control Training, First Aid.
- Competitive salary package
- Paid parental leave
- Flexible work arrangements
- Health & wellbeing program
- Employee assistance program
- Learning and development opportunities
About BSA:
Headquartered in Sydney, BSA is a publicly listed company on the Australian Securities Exchange, proudly 100% Australian owned and operated. With a robust team of over 300 employees, we provide design, construction, management, maintenance, and field services solutions for fixed and wireless networks, smart metering, EV charging infrastructure, and residential and enterprise connectivity services.
We are a people business and at BSA we value diversity and inclusion and fostering a workplace culture that respects unique perspectives and talents. As a leading technical services company operating across Australia, we recognise diversity's pivotal role in driving innovation and team success.
We are a proud equal opportunity employer, actively promoting diversity in recruitment, development, and promotion processes and ensuring an inclusive environment where everyone can thrive. "We embrace diverse thinking and solutions" is not just a value but a guiding principle that permeates every aspect of our operations. By championing and embracing differences in gender, ethnicity, age, sexual orientation, and abilities, we create an environment where every employee feels valued, respected, and empowered to reach their full potential.
For more information about BSA, please visit our website www.bsa.com.au
Join us in our journey toward a diverse, inclusive, and supportive workplace where everyone is valued and respected. We look forward to reviewing your application.
BSA Group acknowledges the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters, and community. We pay our respect to them and their cultures, and to Elders past, present and emerging.
