AddressAbout the role
We are seeking a motivated individual who is looking for a challenge or a step up in their career joining our Bathurst branch as a Customer Service Supervisor. This is a full-time opportunity working Monday to Friday, 8:50am to 5:05pm with a compulsory 1-Week Induction training in fulltime capacity in Newcastle.
What are we looking for?
- Supervisory level experience within a banking, business or retail role
- Proven sales ability with a track record for achieving results
- A passion for delivering outstanding Customer Service
- Well-developed people skills with the ability to build relationships with a broad variety of people
- Polished communication skills with the ability to articulate complex information into simple terms to suit the customer.
What will your key responsibilities include?
- Acting as a referral point for escalated enquiries from Customer Service Officers and providing support to the Branch Manager
- Assisting the Branch Manager to ensure staff are demonstrating relevant position and behavioural competencies
- Coordinating branch operations to ensure all compliance matters, legislative requirements and resources are available
- Assisting with the training staff
- Assist the Branch Manager in the development and implementation of branch business plans
- Personal lending
About us
We’re Greater Bank, part of NGM Group, and we’ve been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.
What can you expect from us?
As part of the NGM Group, employees can take advantage of the following work perks:
Comprehensive Induction and Training; 1-Week Induction Training introducing you to our organisation and our values, along with interactive and practical training to support your success as a Customer Service Officer
Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.
Lifestyle; Hotel discounts, 14 weeks paid parental leave, and up to 1 weeks’ additional leave supporting your wellbeing.
Community and giving back; Embrace community volunteer and fundraising opportunities with our trusted partnerships.
NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.
We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.
