Field Technician Administrator

Join a dynamic fast-growing telecommunications company whose purpose is to Connect People and Improve Lives.  

Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Their world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. 

Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence.  

Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. 

Join our Journey 

Embark on an exciting career as the Field Technician Administrator. In this vital role, you'll assist the field operations team to run smoothly and efficiently by providing administration support to both management and staff. You will thrive being a dynamic, organised, and reliable addition to the team! 

The role is a Fixed-Term Contract (8 months) with the possibility of extension, based in our Osborne Park Office and with the opportunity to work hybrid.

Your Role and Responsibilities 

• Developing effective relationships with all key stakeholders, including other employees of Network Operations, Provisioning, Sales, Network Engineering, Infrastructure and the broader field operations team.
• Developing, implementing, and periodic reviewing of registers for all aspects of field operations.
• Ensuring all staff training is kept up to date for the requirements of the individuals role as per the skills matrix.
• Making travel arrangements for field staff such as booking flights, cars, and hotel or restaurant reservations.
• Assisting the Field Operations Management team to collate and develop reporting on field performance, safety and efficiency.

Your Skills, Experience and Qualities 

• Experience working in administrative roles within the Construction industry.
• Experience working with a range of key stakeholders.
• High ability to manage through IT systems, with experience in using Customer Management Systems, Ticketing Systems and the Microsoft suite of products.
• Strong relationship building skills and attention to detail.

Satisfactory police checks, reference checks and working rights are a requirement of the role.