Address TPP OT Services is looking for an amazing human who has extensive experience utilising the NDIS Pricing Guide. The Finance and Customer Service Liaison Officer will be responsible for managing incoming customer and plan manager queries around finance up to and including creating/managing the invoices in our systems and liaising with customers for payment of invoices for the Therapy at Home part of our business.
In this role, you will play a key part in ensuring the financial integrity of our operations while also providing exceptional Customer Service to our clients, their families and other external stakeholders.
The Finance and Customer Service Liaison Officer (NDIS) will collaborate with cross-functional teams such as Finance, Products and Customer Experience.
About Us
At TPP OT Services, we provide high-quality community paediatric Occupational Therapy, Speech Pathology, Behaviour Support and AHA services to clients of all ages and abilities within the NDIS sector. TPP OT Services has expanded into 3 diverse business' - The Play Projects (our clinic), Therapy at home (our comprehensive at home therapy kits sent out nationwide) and The Play Way (E-commerce store selling products and providing bite sized education to parents). Our main aim is to help parents raise happy, healthy and confident kids!
With the rapid growth of our business, we are now seeking a Finance and Customer Service Liaison Officer (NDIS) that can work alongside our talented team.
Check out our websites for more information on what we’re about:
https://theplayprojects.com/
https://therapyathome.com.au
https://theplayway.com/
About the Role - Responsibilities
Managing financial transactions related to the National Disability Insurance Scheme (NDIS), including invoicing and payments
Liaising with NDIS participants, families and external stakeholders to provide information and support regarding our products and services
Collaborating with internal teams to ensure compliance with NDIS requirements and regulations.
Resolving any financial queries or discrepancies in a timely and efficient manner.
Maintaining accurate records and documentation related to finances and Customer interactions.
Assisting with the development and implementation of financial policies and procedures to streamline operations and enhance efficiency.
Providing outstanding Customer Service to our clients and external stakeholders, addressing any queries with professionalism and empathy.
Contributing to a positive and supportive work environment that values teamwork, collaboration, and continuous improvement.
Why choose TPP OT Services?
TPP is not your average workplace! We have designed an amazing work environment and culture that we work hard on maintaining every day. We look for the best people that will fit our values and find enjoyment in what they do which means we have a cohesive and excellent team. Along with this - TPP will offer you the following opportunities:
This role can be completely remote or a hybrid working model (if you live locally).
9 day fortnight/RDO options for full time staff.
A comprehensive PD budget that focuses on Professional and Personal development.
Excellent work life balance.
Regular staff rewards such as team building, donating to charities, wellbeing activities, birthdays and social events.
Access to professional counselling services with a registered psychologist.
We are a collaborative and innovative team that likes to have fun whilst we work.
Remuneration negotiated based on skills and experience
For this role you will have
Sufficient experience as an NDIS Plan Manager or utilisation of the NDIS Pricing Arrangements and Price Limits Guide
Previous experience in finance, accounting, or Customer Service, preferably in the disability support sector or within the NDIS framework.
Knowledge of NDIS funding processes, guidelines, and regulations is a must.
Strong analytical skills with a keen attention to detail.
Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and stakeholders.
Proficiency in financial software and IT
Ability to prioritise tasks, manage time efficiently, and work effectively in a fast-paced environment.
Commitment to upholding the values and mission of TPP OT Services and promoting the rights and dignity of people with disabilities.
How to apply
If you’re ready to work in a fast paced multi faceted business - apply now.
Applications will be assessed as they are submitted. This role won't be open for long.
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.
