Senior Customer Liaison Officer

The establishment of Cladding Safety Victoria (CSV) by the Victorian Government is a world-leading initiative. The $600 million program aims to make Victorians safer by reducing the risk associated with combustible cladding on residential apartment buildings and publicly owned buildings.
We work with owners and owners' corporations to help them rectify non-compliant or non-conforming external wall cladding products on buildings. We do this by providing support, guidance and connections to appropriately registered and qualified practitioners.
Initially set up as a business unit of the Victorian Building Authority (VBA), CSV recruited staff and built the policies and procedures needed to deliver the program from the ground up. In late 2020, CSV was established as its own statutory entity with its own Act of Parliament.
About the role
A great opportunity exists to utilise your Customer Liaison skills to support the operations of the Stakeholder Engagement team at Cladding Safety Victoria.
* Fixed term, full-time vacancy for 12 months
* VPS Grade 5: $106,534pa to $128,897pa plus superannuation
You will get the chance to work with a high-performing and passionate team as well as Senior Leaders and experts who are committed to delivering high quality outcomes.
We are looking for people who are committed, passionate, have the right attitude and enjoy working in a team environment.
Job Purpose
The Senior Customer Liaison Officer acts as the primary interface between Cladding Safety Victoria (CSV) and building owners.
Core responsibilities include representing CSV with key stakeholders, explaining evolving government policy and how it relates to individual cases, providing advice to owners (both funded and unfunded) about the process for rectifying buildings, supporting affected building owners through the Cladding Rectification Program (CRP), liaising with technical staff regarding technical questions and actively monitoring the progress of each building, importantly updating stakeholders along the way.
Some of your responsibilities will include:
* Represent CSV (and the Victorian Government) with its primary stakeholder groups including owners, industry and local government.
* Provide specialist high-care customer support to drive progress for projects and cases, both internally and externally, including bringing together relevant parties to reach an outcome.
* Apply knowledge of stakeholder issues, CSV policy and process to influence positive outcomes with owners in respect to cladding solutions.
* Provide advice and expertise about individual cases in a timely and accurate manner.
For further details and to review the key selection criteria, please refer to the position description attached.
Interested? Next Steps?
Applicants are required to apply online, submitting a current resume and a cover letter demonstrating how your experience relates to the requirements of this position (please refer to the key selection criteria outlined in the attached position description). (There is no requirement to address KSC separately.)
Please note:
* You will be required to provide evidence of your right to work in Australia (e.g. citizenship or residency documents, or a valid Australian working visa) and proof of any qualifications (if mandatory) relevant to the role.
* Preferred candidates will be required to complete pre-employment screening, including a National Police Check.
Applications close at 11:59 pm on Wednesday 14 February 2024.