Address- Analytical mindset to assess and manage customer requests for financial hardship assistance
- Work in a tight-knit team that provides customer-centric solutions
- We work 2 days a week (Wednesdays and Thursdays) in our brand new office, located in Circular Quay
Start your adventure with Zip
Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers. The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.
If you're excited at the prospect of developing your collaborative, analytical and communication skill sets in addition to working with one of the biggest pioneers in Fintech, Zip is the perfect home for you.
Cool stuff you'll be working on
Reporting directly to the Financial Assistance Team Leader, you'll be:
- Be operating in a fast-paced, high-volume environment and client-centric culture
- Liaising directly with customers and assisting their account enquiries
- Managing internal ticket enquiries
- Assessment and end-to-end financial hardship assistance
- Responding to inbound collections queries
- Payment allocations
- Processing and managing incoming cheques
- Managing third party relationships
- Assessing and processing lock release requests
- Providing customers with solutions to their queries; educating them to prevent future arrears
- Assisting and supporting the Collections Team as required
- Resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organisational, time and project management skills
What you'll bring to the team
Zipsters work with a broad range of tools, languages and platforms, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.
So whether you meet some or all of the desirable attributes below, we'd still love to hear from you:
- Experience in a high-volume environment highly regarded
- Sound verbal and written communication skills
- The ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly
- Outcomes focused
- Highly organised and detail-orientated with focus on time management.
- Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or inquiries, seeking guidance as appropriate
- Ability to work efficiently and autonomously
- Strong time management and organisational skills
- Problem-solving, analytical, decision making and collaborative skills
- Office experience preferable but not essential
What you'll get in return
Zip is a place where you'll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you'll feel empowered and trusted to make things happen quickly.
We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it's important to us that you make the most of the opportunities you'll get to grow your skills and your career, surrounded by smart, friendly people and leaders that have your back.
We think these are just some of the best things about being a Zipster. We will also offer you:
- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellbeing initiatives, including $299 annual wellbeing allowance, free fitness classes, and discounted gym membership
- 2 days paid volunteering leave per year
- Fee-free Zip products, and discounts with Zip merchant partners (AU)
- Share incentive programs to give you skin in the game
- Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney)
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
We are a proud 2024 Circle Back initiative employer and will respond to every applicant.
