Fleet Administrator

We are Polestar. We are detail obsessed, performance focused and determined to make the most advanced and exciting electric cars the world has ever seen. We blaze our own trail, one without compromise. We don’t believe in shortcuts. We innovate constantly and we are relentless in our pursuit of the best. We’re expanding, and we need people who share our vision and want to be part of something different.

Let us describe the challenge we offer

In this role the primary responsibility is to focus on administrative tasks and provide support to the Australian Fleet Team as volumes continue to grow. The Fleet Support Executive will also work closely with the Global Sales Administration Team to ensure orders are progressed accurately and within timescales set. 

This will be a hybrid role with a mix of home working and office-based working. The office is based in Sydney Australia and as such the successful candidate must be within a reasonable travel time. 

What you’ll do

This will include, but not be limited to: 

• Onboarding of new Global international fleet customers, including setting up customer accounts, pricing agreements and account related housekeeping
• Qualification and management of sales leads
• Support on enquiries and tender requests from fleet customers
• Provide support to Key Global Accounts, FMOs, and other fleet relevant stakeholders
• Responding to pre-order queries including price/specification, lead times, stock availability and reservations
• Supporting post-order queries including status updates, order enquiries, address changes and reviewing order amendments
• Supporting post-delivery queries including resolution of missing handover documents and invoice queries
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• Escalation point for orders that have missing/incorrect information
• Support the Polestar and GSAC teams in developing and improving process documentation to continuously improve the order process
• Support the Australian platform in market activation fleet events
• Negotiating and presenting pricing proposals to customers and HQ
• Support on managing B2B pricing and margins internally and vs. taxation authorities

Who you are

You are a person who has a fascination for cars and electric mobility, paired with a clear future vision. You are a person who possesses excellent communication and documentation skills at different levels. You have the ability to work in a constantly changing environment and enjoy the flexibility. You are independent and can organize and prioritize your own work tasks in a responsible way and have the mindset for continuous improvement and detail-orientation and good analytic skills. You are enterprising and you get energy from networking with people and finding solutions

This will include, but not be limited to: 

• IT and Microsoft Office experience and commercial focus
• Practical experience in working with fleets or leasing in the automotive industry is a key advantage
• Experience with Sales Force (or similar account / sales management systems)
• Advanced skills in Excel and Powerpoint
• Good attention to detail, and high degree of independent thinking and analytical skills
• Proactive and engaging, customer oriented
• Solution oriented and inquisitive - with the ability to analyse problems and explore possible solutions and outcomes

Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.