Flight Operations Assistant - Bookings And Administration

Sydney HeliTours is a busy general charter helicopter operation with a significant focus on tourism, charter, film and photography. 

We are seeking applications for a full time customer service focused professional to join our team who has a commitment to excellence and the ability to work in a fast paced and dynamic environment.

As an invaluable member of our team you would work in collaboration with the General Manager where you will be often be the first point of contact for the business. 

Your daily duties will include:

• Receiving inbound and making outbound calls to support, assist and resolve guest enquiries
• Responding to direct guest and third party booking enquiries via email and other online portals
• Process and input bookings into reservation system
• Meeting, greeting and check in of guests 
• Other ad hoc administrative tasks
• Potential to move into ground crew operations (with successful ASIC application)

With an immediate start the ideal candidate will possess the following attributes: 

• experience in customer service orientated industries such as event, hospitality, tourism or aviation
• excellent communication skills, both verbal and written
• strong attention to detail and time management skills
• computer literacy
• the ability to work within a team, as well as autonomously
• available to work throughout Christmas and New Year period, public holidays where you will be expected to work on weekends
• fluency in another languages a bonus
• Australian Citizenship or permanent residency

Please submit a cover letter along with your current CV via Seek.