Address
Form of workAs an F&B (Café) Attendant, you will be expected to greet customers, answer their questions, take orders, accept payments, and prepare and serve Food and drinks. You will also maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of Food and Beverage quality controls, preparation methods, and presentation.
To succeed as a barista, you should be committed to providing customers with excellent service. You should be positive, friendly, knowledgeable, and polite at all times.
RESPONSIBILITIES:
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Preparing foods, such as sandwiches, wraps or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
- Packaging Food and Beverages for sale.
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
- Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Updating signage and displays to attract customers.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter.
- Working as part of a fun, high-energy team.
- Adhering to all food safety regulations and quality controls.
REQUIREMENTS:
- Experience in Food and Beverage preparation or customer service preferred.
- Training and willingness to continue learning about Food and Beverage preparation.
- Exceptional listening and communication skills.
- Ability to walk, bend, and stand for extended periods.
- Availability to work around peak hours, including evenings, early mornings, weekends, and holidays.
- A polite, engaging personality with a ‘Can Do’ attitude.
- Commitment to customer satisfaction and service excellence.
- Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
CUSTOMER SERVICE
- Embrace and comply with the CATER Core Values.
- Comply with all safety procedures policies and guidelines.
- Ensure customer waiting time is met-if not call a supervisor.
- Be attentive to customer requests assisting with information.
- Provide each customer service with a smile!
- Handle complaints in a sensitive manner or refer to your supervisor.
- Accurate sales transactions and cash handling.
- Operation of POS system and EFTPOS machines effectively and efficiently.
- Prepare Food and Beverage reports as required.
- Settle EFTPOS machine and seal takings in a security bag at the end of the shift.
- Be aware of days bookings/events.
- Familiar with First Aid protocol.
- Report any issues (i.e. maintenance) to the supervisor.
- Multi-tasking and assisting other sections where required.
- Any other duties as directed.
SLEEPY KOALA
- Service wait should always less than 3 minutes. (aim is 1 minute)
- Photos to be out less than 10 minutes.
- Quality control of photos being displayed for collection.
If you are enthusiastic about this opportunity and possess the right background to excel in this role, please submit your application now at recruitment@koala.net. Include a cover letter with your resume to help us get to know you better from the start!
We thank you for taking the time to review and submit your application, however,
please note only successful interviewees will be contacted.
