Food Court Manager (Salaried)

Job Duties/Essential Functions

• Develops, coaches, counsels, and directs Food Court personnel
• Mentors and provides direct assistance to the Food Court supervisor
• Monitors employee performance and provides proactive feedback to promote team work and accountability
• Participates in the employment process by making recommendations for hiring, promotion, and termination
• Participates in Food Court employee evaluations
• Responds to employee concerns using problem solving skills, tact, and discretion in accordance with the Costco
Employee Agreement and other applicable regulations
• Approves timecards and other reports
• Implements and upholds proper Food Court and general safety and sanitation procedures and standards
• Determines product production requirements and participates in production
• Observes employee performance and paperwork to ensure proper department production and cash handling procedures
and standards are followed
• Reviews Food Court profit and loss statement
• Develops and implements sales and expense plan for department
• Observes employee procedures to ensure health code compliance in all operations of the department, such as
sanitation, temperatures, and expiration dates
• Completes, complies, and enforces the 11 Commandments of Quality Assurance, Food Safety Certification and all safety
training required by warehouse and Food Court department
• Follows Sanitation Standard Operating Procedures (SSOP) guidelines as it refers to proper cleaning and sanitation of all
equipment required by this position
• Approves and submits physical inventory periodically
• Approves and submits orders to Buying office for equipment, product, and supplies
• Coordinates proper maintenance and repairs for machinery and equipment
• Assist in other departments of warehouse as necessary
• Provide prompt and courteous customer service to members, employees, and suppliers.

Ability to operate vehicles, equipment or machinery
• Pizza oven, steam table, latte machine, yoghurt and smoothie machine, dough press, scale, cash register, phone,
wheeled rack, trash compactor, baler, dishwasher, fire extinguisher, computer, printer, copier, compactor/baler, deep
fryers, hot holders and proofers.

Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training:             Higher School Certificate
Licenses/Certifications:        None
Other Skills and Abilities:     Management, Customer service or comparable experience
                                         Google Suite (Docs, Sheets, Slides)
                                         Food Court experience
                                         Strong customer service, communication, interpersonal and organisation skills
                                         Problem solving and critical thinking
                                         Basic math skills
Other specific requirements:
* If successful, you will be required to undertake role & department specific training within specified timeframes