Ford Service Advisor

Ford Service Advisor

Drive Excellence as a Ford Service Advisor

Are you ready to take your career to the next level and become an indispensable part of a dynamic service team? We are a thriving dealership located at Homebush who are celebrating 80 years as part of the Suttons Motors Group. We pride ourselves on our commitment to excellence and we're looking for a Ford Service Advisor who shares our passion for Ford vehicles.

Job Description:

On offer a 4 day week, As a Service Advisor, you will play a crucial role in ensuring exceptional customer service and smooth operations within our service centre. You will be the primary point of contact for our customers, providing them with guidance, advice, and recommendations on their vehicle's service and maintenance needs. Our mission is to build lasting relationships by delivering exceptional service experiences and your expertise will be at the heart of achieving this goal. Join us and together, we'll set new standards in automotive excellence.

Responsibilities:

• Greet customers in a friendly and professional manner, ensuring a positive and welcoming atmosphere.
• Determine the customer's vehicle service and repair needs by actively listening and conducting thorough inspections.
• Provide accurate estimates and quotes for recommended services and repairs, explaining the benefits and potential risks involved.
• Consult with customers on maintenance schedules, warranty coverage, and available service options.
• Assist customers in scheduling appointments and maintaining a streamlined workflow for efficient service delivery.
• Collaborate with technicians to ensure accurate diagnosis and timely completion of repairs.
• Communicate regularly with customers, providing updates on the status of their vehicles and any additional services required.
• Address customer concerns and resolve any issues or disputes promptly and professionally.
• Maintain detailed records of customer interactions, service history, and repairs performed.
• Stay up-to-date with industry trends, manufacturer recalls, and service bulletins to provide accurate information to customers.

Requirements:

• Proven Experience: as a Service Advisor or in a similar customer service role within the automotive industry is preferred.
• Communication Pro: Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. Exceptional organisational skills to maintain detailed records and follow up with customers as needed.
• Innovative Thinker: Strong problem-solving and decision-making abilities to effectively address customer concerns.
• Tech-Savvy: Proficient computer skills to accurately record customer information and access service manuals. Solid understanding of automotive systems and repairs to provide accurate information and recommendations.
• Cool Under Pressure: Ability to multitask and work in a fast-paced environment, ensuring efficient service delivery.
• Competitive Compensation: Your hard work and dedication pay off with our industry-leading salary and bonus structure, tailored to reward your experience and performance.

Elevate Your Career with Our Exceptional Perks and Benefits:

• Perkbox Paradise: Unlock a world of savings with Perkbox, offering thousands of exclusive deals and discounts on everything from dining and entertainment to travel and shopping.
• Employee-Exclusive Vehicle Perks: Enjoy substantial employee discounts when purchasing a vehicle, making your dream car more attainable than ever.
• Referral Rewards: For every successful staff referral, you can earn up to $1000 in recognition of your role in building our talented team.
• Your Wellbeing Matters: Take advantage of a "Wellbeing Day" – an extra paid day of leave each year just for you, ensuring you have time to relax, recharge, and prioritise your mental and physical health.
• Health and Wellness: Gain access to exclusive Private Health Corporate Discounts through Medibank, ensuring you and your loved ones can receive top-notch healthcare services.
• Caring Support: Our Employee Assistance Program offers confidential counselling services to help you manage life's challenges, both personal and professional.
• Look the Part: We provide you with a uniform and tool allowance, ensuring you have the right gear to excel in your role.
• Lifelong Learning: Never stop growing with our ongoing training and development programs, including specialised manufacturing training, designed to enhance your skills and knowledge.
• Path to Progression: Discover a world of opportunities for growth and career advancement within our organisation. Your ambitions have a clear path here.
• Team Spirit: Thrive in a supportive and friendly work environment where teamwork is highly valued. Your contributions make a real difference.
• Recognition Reigns: Be part of our industry-leading technician rewards and recognition program, where your outstanding efforts are celebrated and rewarded.
• State-of-the-Art Workspace: Enjoy great working conditions in our cutting-edge workshop, equipped with the latest technology to facilitate your success.
• Time Well Spent: Unleash your earning potential with overtime opportunities, allowing you to reap the rewards of your hard work.
• Convenient Commute: Located just a 5-minute walk from Homebush Train Station, you'll have a stress-free and easy daily commute.

About Us

At Suttons Ford Homebush, our vision is to be recognised as the motor industry's leading and most trusted family dealer, enhancing the lives of our customers, our people and the communities we serve.

Our Culture

Step into a world where collaboration is our heartbeat, excellence is our anthem, and customer care is our guiding star. We value being:

Professional: Where precision meets passion.

Responsive: Quick on our feet, quicker in our hearts.

Innovative: Doers, disruptors - we're forging the future.

Dependable: You can count on us, always.

Exceptional: Because good enough is just not enough.

If you're a Ford Service Advisor and you are passionate about Ford vehicles, possess the skills to match with a thirst for challenges, a hunger for rewards and these values resonate with your aspirations, then take the next step. Join our team and let's drive excellence together. Apply now!