Forensic Services Chapter Lead

At Resolution Life, we’re proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We’re making an impact worldwide

Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and 1.5 million customers, Resolution Life are providing existing customers with life insurance, super and investments.
 

Why us?

Our platform vision is to be the leading in-force specialist life-insurer in Australasia by 2024, by being customer-obsessed and data-driven.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment. The strategic priorities of the platform are focused on ensuring the business is future-fit and sustainable, and to grow through bolt-on acquisition of in-force portfolios. We are guided by core behaviours that inform the way Resolution Life team members show up each day and interact with others.

The Role

The Forensic Services Chapter is accountable for providing financial and investigative analysis of individual customer circumstances for the purposes of assessing life insurance products. The Chapter utilises investigative and analytical skills to fully understand our customer’s individual circumstances.

This role will lead the development of the Forensic Services Chapter, defining the craft and identifying the right skillsets needed to develop and grow the expertise of chapter members. You will work closely with Crew Leads and at times squads across the business to drive outcomes, deploy resources and reliably deliver products.

Some of the things you will be accountable for include:

• Effective financial and risk management skills, understanding how to appropriately balance supply and demand tensions in the allocation of resources

• Ability to role model, and teach others to develop ambitious sprint plans, breaking down complex work while managing delivery and delivered risk

• Collaborate with multiple crafts that contribute to our ecosystem to build a consistent delivery capability to drive customer satisfaction, business results and sustainable processes

• Ability to interpret and analyse financial data to determine issues, trends, and emerging risks

• Ability to interpret complex accounting, tax and financial issues including corporate structures

• Ability to communicate technical financial information clearly, concisely, and effectively to non-technical audiences

• Adopts a mid to longer term focus when developing operational, financial, commercial or risk management strategic outcomes

• Craft development – facilitates capability development through coaching and mentorship

• Builds talent and creates stretch opportunities for team chapter members

• Builds data and digital capability in themselves and others

• Resource allocation, planning and talent management

• Builds and maintains frameworks, policies, systems and vendor relationships within the chapter eco-system

What you bring:

• Demonstrated ability to interpret and analyse financial statements and tax returns

• Demonstrated application of Australian accounting and taxation methodology

• Previous experience in audit, business services, forensic accounting, insolvency, or taxation

• Understanding of the Risk Insurance market and associated products will be advantageous

• Experience dealing with escalated matters through internal and external dispute resolution i.e., AFCA

• Proven project management experience and expertise

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture: 

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals. 
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. 
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:

Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.

Every day is an opportunity to grow – and we hope to offer our people a career, not just a job. 

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

Join us

Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.

As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at ******@resolutionlife.com.au. 

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