Fraud Data Analyst

Fraud Data Analyst

• If you enjoy identifying risk and reducing loss to stores, this role is for you!
• Deep-dive into the root cause of fraudulent behaviours and partner with stakeholders to stop risk
• Hybrid working locations (across the nation) and flexible rosters

Welcome to the National Store Loss Team

Playing a critical role in the Loss Insights team, this role exists to support the strategy of Store Loss across the nation,  promote risk reduction strategies. You will help identify and mitigate internal and external fraud and loss. You will find, analyse and report on data across multiple channels, partnering with multiple business units with clear and actionable information. Work closely with Insights and Investigation Leads, as well as Police, to ensure fraud cases are investigated. 

Utilising data across many platforms, you will look for new patterns of fraudulent behaviour and highlight these activities with relevant stakeholders. You will also support the creation of a national summary of losses and provide insights and recommendations on steps. Gain an understanding of National frameworks and processes to lead customer-first and risk-mitigation initiatives.

What you’ll do

By collecting, analysing, and reporting on Fraud Data, the Fraud Data Analyst helps the team to identify, mitigate risk and reduce losses. An understand of fraud and the ability to pull data from the GCP platform is essential.

• Utilise systems such as (GCP) Google Cloud Platform, creating SQL’s and adding the data onto a Tableau dashboard. 
• Also having access Auror, Rapid, March CCTV, Store Central & Retalix to find, highlight and present data focusing on trends and patterns of loss
• Translate data into factual formats with precise & accurate evidence to support investigations of loss
• Data mining to identify loss root causes and replicate this data at a national level
• Understand AI systems across the store and utilise the data outputs to predict fraud
• Drive collaborative initiatives, processes and systems to be successfully embedded in end-to-end incident reduction with relevant stakeholders

What you’ll bring

Reporting to our Fraud Insights Lead, this role will flourish with the following skills/experiences:

• 3-5 years experience in an investigations/Fraud/Loss role (data-mining or Police experience desirable, also supermarket retail experience)
• Understanding of fraud and risk (Internal and External) from multiple perspectives
• Knowledge of retail systems (POS, Store Central, CCTV etc) & Rapid, Scan Assist, Auror and other fraud identification systems
• Extracting data using SQL & Google Suite, translating into Tableau formats
• Horizontal teamwork, stakeholder engagement (internal and external)
• Clear, accurate and factual reporting

What you’ll experience
 
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
 

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.  

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless
 
Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can support you with any adjustments in the hiring process.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.