Are you a French language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro!About Us:We craft game-changing customer experiences that drive brand growth worldwide. With deep insights and cutting-edge technology, we design integrated journeys that transcend expectations and scale seamlessly. Whether you're a startup or a global brand, we're your partner for success. We've got you covered, no matter the complexity or scope of your customer journey.Role Overview:This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.Key Responsibilities:
- Assisting customers through email, phone, and chat channels
- Providing customer support for the online platform services
- Handling inbound calls exclusively, without outbound calls
- Performing multitasking as required
- Addressing inquiries related to travel concerns
- Handling queries regarding booking or rebooking accommodations
- C2 proficiency in French
- B2 proficiency in English
- Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
- Remote Work Option: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively.