Front Desk Receptionists (Mandarin Speaker)

Are you looking for a career where you can unleash your creativity to engage with and help a new generation of students live their best lives? As a market leader in the Australian student accommodation sector, our properties in Sydney, Brisbane and Melbourne all provide five-star hotel-style facilities for a diverse resident community. Cool design and warm hospitality are at the core of everything we do.

Innovative and dynamic, no two days at Iglu are ever the same. The culture is vibrant, fun and collaborative, with a key focus on customer service. We encourage personal and professional development in a welcoming and supportive atmosphere.

Due to multiple internal promotions and significant growth within the business, we are looking for a Front Desk Receptionist (known internally as a Customer Service Coordinator) to join the team at our Central Park team. 

Our Front Desk Receptionists:

• Thrive on delivering best-in-class customer service
• Crush day-to-day administrative tasks
• Contribute creative ideas to enhance the resident experience
• Communicate clearly and have fun in a supportive team environment
• Engage with our future residents and assist them with reservations
• Help residents with their arrival and departure
• Get involved in broader aspects of property operations, such as Facilities, Sales and Finance

Do you have what it takes?

To be successful you will have the following skills and attributes:

• Proficiency in Mandarin is preferred
• Strong customer focus and a passion for people
• Commitment to work as part of a team and individually
• Effective time management and organisational skills
• A ‘can do’ approach to the work
• Availability across a 7-day roster (no night shifts required!)
• A background in retail, hospitality or hotels is desirable but not a necessity

What’s in it for you?

• Inclusion in a diverse, multi-cultural and fun team environment
• Exposure to the Purpose-Built Student Accommodation sector
• Development of business skills including sales, marketing and operations
• Recognition of great outcomes, celebrating the wins as a team
• Opportunity to step-up your game and be provided with future opportunities

Sound like your idea of fun and think you can demonstrate these talents? Then this could be the role for you. Get in touch!

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By submitting an application for a role with Iglu you are agreeing to your application being kept on file for up to 12 months for talent pooling purposes. This will enable you to be considered for further roles during this time. Your personal information contained in your application will be stored in line with Iglu’s Privacy Policy.

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Agencies please note: recruitment for this position is being managed directly by Iglu. We will reach out to our preferred agency partners in the instance we require additional recruitment support. Your respect for this process is appreciated.