FRONT OF HOUSE RECEPTION

Our company has a strong brand, but most importantly, a product guests genuinely love.. BIG4 Melbourne Holiday Park is a ‘tourist only’ holiday park located in Coburg - only 9km from the City.

As a member of the FRONT OFfice team, you will assist with the co-ordination of many of our repeatable processes, from managing reservations to assisting guests get the most out of their visit to Melbourne.  You’ll provide support to the HK side of the business, while getting a taste of all the different things that drive our company forward.

Representing our brand, you will elevate our guest experience through delivering excellent customer service, offering clear communication and problem solving skills, and having a keen eye for detail.

Whilst no two days are exactly the same, your key responsibilities will revolve around:

• Front OF HOUSE, taking reservations and being an on-site point of contact for guests.
• Building relationships with guests, anticipating their needs and finding ways to elevate their experience.
• Troubleshooting any guest issues and resolving them quickly.
• Delivering the product, ensuring that standards are kept high, and our product is meeting expectations.
• Managing repeatable tasks, including updating weekly KPIs, sending regular summaries and updates to the management team and ensuring the premises is always looking its best.
• Wider team assistance, picking up smaller tasks to make the lives of all the operations team is as easy as possible.

• Charisma - you are engaging, trustworthy and love to connect with others, your empathy and self-awareness helps you intuitively and proactively solve customer challenges.
• Detail - you appreciate that the small things are often the things that matter the most. You take initiative and ownership to see things through to completion. If it needs doing, you do it.
• Drive - you’re a keen learner and like to spot opportunities for improvement. When you don’t know something, you embrace the chance to grow and get better.
• Resilience - you love to troubleshoot and solve problems with a positive, can do attitude. You’re eager to take on new challenges.
• Commerciality - you understand that our guests = our business, and you are focused on supporting their needs. You’re excited to build a customer-centric career.
• Organised - you can manage a long to-do list and ensure that deadlines are met. You’ll be able to move tasks around your list as priorities change too, and keep stakeholders informed of any developments.
• Detail-oriented - you ensure that things are right the first time, and can spot issues and errors before they reach managers and stakeholders. You are meticulous and thrive on being highly organised.
• Learner - you pick up new things quickly, and are good with using online platforms as well. Once you’ve been shown how to complete a process, you can get on with doing it independently.
• Driven - you like to spot opportunities for improvement. When you don’t know something you embrace the chance to grow and get better, and you’re not afraid to ask questions.
• Experience - This role would suit you if you have experience in service-led industries (hospitality, leisure, retail etc) or another customer-facing role. Previous experience in the hospitality/holiday park industry with RMS or similar reservation system knowledge is an advantage, but is not essential. This is an entry-level position, but any sort of administrative experience is welcome.

Our full-time FRONT OF HOUSE team hours includes morning, afternoon and weekend shifts over a 152 hour rostered month. 

Our casual position hours will vary from week to week.

Loving what you are reading and think you would be an asset on our team then we would love to meet you.. send us your resume with cover letter to: *****@wattsholidayparks.com.au