Reception - Front Of House

Reception – Front of House

Luxury Serviced Apartments (Apartment Hotels)

• Exciting Front of House opportunity
• Casual employment conditions
• Ballarat CBD location

Our Client is an established provider of boutique serviced apartments located in the Ballarat CBD. With an impressive customer base & the establishment of a strong team, this organisation is one of the market leaders in providing Ballarat with luxury accommodation services. 

On behalf of our Client, we are seeking to appoint casual staff to support and represent the Front of House team on a casual rotating roster working over 7 days. 

The Role:

Working closely with the Front Office Manager, you will offer exceptional customer service both in person, on the phone and via email including establishing rapport with existing Corporate clientele. You will demonstrate effective time management skills and have high attention to detail across the administration components of the role including accommodation bookings, corporate functions and customer requests. 

Both morning and afternoon shifts are available across the opening hours from 7am to 9pm.

The Candidate:

To be successful in this position, you will need:

• Minimum 2 years experience in an administration position.
• Proven experience in a reception/customer service position would be highly regarded.
• Excellent communication skills and high regard for personal presentation.
• High levels of initiative and a self-driven attitude, with the ability to work independently.
• Self confidence, negotiation skills and an effective sales approach.
• Strong organisational capabilities and effective time management.
• A passion for providing excellence in customer service and an ability to build rapport.
• Experience in the accommodation industry would be highly regarded.
• Flexibility and reliability to work a minimum of 3-4 shifts per week including evenings and weekends.

An attractive hourly rate is on offer to the successful applicant along with excellent working conditions.

To apply

Don’t miss this fantastic career opportunity! For further information or to apply please contact Olivia Bates at ************@cottrellgroup.com.au.