Front Office Duty Manager

G’day Group

G’day Group has over 85 properties and a network of over 300 parks across Australia’s most sensational destinations.

Undara Experience

Undara Experience, home to one of the world’s longest lava-tube cave systems. This tourism icon is just three hours by car from Cairns. Join our team and explore this authentic outback experience with restored railway carriages, pioneer huts and a swag tent village—the perfect setting to connect people to nature.

We are seeking a dynamic and experienced Front Office Duty Manager to join our team. The Front Office Duty Manager will be responsible for overseeing all aspects of the front desk operations, ensuring the highest level of guest satisfaction, and leading a team of dedicated professionals.

• Supervise and manage the day-to-day operations of the front desk, including check-in/check-out procedures, guest services, and reservations.
• Train, mentor, and motivate front desk staff to deliver exceptional customer service and uphold resort standards.
• Develop and implement policies and procedures to optimize efficiency and streamline operations.
• Monitor room availability and rates to maximize revenue and occupancy.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Manage financial transactions, including cash handling, billing, and accounting procedures.

• 2-3 years experience as a Hotel Receptionist or Duty Manager/Night Auditor
• An understanding or background in Accounts combined with other experience within the hospitality industry is highly advantageous
• Strong knowledge of Opera PMS, POS and Interfaces
• Attention to detail
• A commitment to outstanding customer service
• Exceptional personal presentation standards

• Free of charge meals and accommodation
• Seasonal role - chance to explore
• Future opportunities within the company
• Access to Employee Assistance Program
• Discounts across 300+ G'Day and Discovery Parks throughout Australia

This is a remote role, where you will be living and working at Undara. As such, please consider the reality of living in a remote location for an extended period of time.

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This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

**Prior to an offer of employment being made, candidates must provide a Federal Police Clearance