AddressJob Number 24030803
Job Category Rooms & Guest Services Operations
Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Front Office Manager
We are looking for an excellent Front Office Manager to rise with us and empower the better you!
Our Company
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
Our Brand
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
Rise with Westin Perth
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
You will be:
- Administering Front Office functions and supervising staff and support Duty Managers on a daily basis
- Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Leading Front Office Teams
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Ensuring Exceptional Customer Service
- Implementing Projects
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Assisting Director of Rooms with labour cost and driving all key departmental goals
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and lead the Peer Review Process.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement and GuestVoice
- Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Qualifications & experience:
- Experience in daily operations of a hotel
- Current Approved Managers card
- Current Drivers Licence, manual preferred
- Hospitality experience is essential
- Must be well organised, efficient and have excellent people skills
- Leadership experience in similar role
You are / have:
- Friendly, confident, vibrant and professional personality
- Previous hotel experience in the guest services, front desk highly regarded
- Full Time Australian working rights
- Exceptional communicator and guest orientated persona
- Excellent Computer and Office 365 knowledge
Life. With the Works.
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:
- Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
- Flexible work options
- Hotel perks like accommodation and food & beverage discounts
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to EAP services
We look forward to reviewing your applications!
Only successful candidate will be contacted.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
