AddressWe can’t wait to meet you at Wrest Point!
We're not just passionate about giving our customers a good time; we're all about making work enjoyable for our team too. You'll be part of a great bunch of people, learning as you go, and have opportunities to grow your career. Plus, with stunning views of Mount Wellington and the Derwent River, working here feels like a getaway. Come join us for a job that's rewarding and fun!
What does this role involve?
We are looking for an experienced and enthusiastic Front Office Duty Manager on a full-time basis. This role will report directly to the Rooms Division Manager and is responsible for managing the day-to-day operations of the Front Office department. You will be expected to work a rotational roster including weekends and public holidays.
Your duties will include but not limited to:
- Oversee operations and maintain a highly visible presence in Front Office and guest contact areas,
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met,
- Maintain a high level of product and service knowledge, and
- Proactively anticipate both your team and guest needs.
What will you bring to the team?
- Previous experience in a similar role,
- Excellent written, verbal and interpersonal skills to build positive relationship and deliver exceptional customer service to our guests,
- Strong time management, organisation and problem-solving skills,
- Ability to inspire and motivate the team to exceed KPIs
- Hold an unrestricted Drivers Licence, and
- Sound computer skills with proficiency in MS Office and property management systems (RMS – desirable).
The Perks
Along with this fantastic role and Federal Group discounts across our hospitality and tourism properties, you will also receive:
- Delicious staff meals each shift from our staff canteen
- Convenient FREE on-site parking
- Uniform provided and laundered in house
- Additional external discounts for partnering businesses.
Interested? Take the next steps..
We look forward to hearing from you, so click “Apply” and follow the steps to send us your resume and cover letter addressing what you will bring to a role as a Duty Manager.
For any further information, please contact Lauren Murfet, Talent Acquisition Advisor at: *******@federalgroup.com.au
If this isn’t the right role for you but you’re interested in working at one of the Federal Group properties, please check out all of our current vacancies on our website www.federalgroup.com.au
