AddressJust 15 minutes from the CBD, we are nestled in the famous Adelaide Hills wine region, surrounded by over 300 cellar doors and botanic gardens, overlooking the stunning Piccadilly Valley. With a three-chef-hatted restaurant, vineyards, 30 acres of gardens, day spa, cocktail bar and the beautiful Sequoia Lodge, all perched on Mount Lofty Summit, it simply sounds too good to be true!
The property has been awarded TripAdvisor's #1 Luxury and Small Hotel in Australia and South Pacific. Specialising in stunning Celebration, Luxury Stays, Wedding Receptions & Unique Conference Retreats, historic Mount Lofty House is one of Australia's preferred destinations.
We believe in old fashioned hospitality, honesty, respect, team work, ownership, and guest passion. Our team members and guests love what we do, and having a lot of fun along the way is a must. We are a Service Brand – not another hotel brand. Guests are the centre of everything we do.
Front Office ManagerDue to team member career progression, we are now looking for a passionate and hard working Front Office Manager to join our Mount Lofty Estate team. We are looking for an an enthusiastic, energetic superstar who lives and breathes hospitality, is guest obsessed and wants to make a real impact to the overall business outcomes of Mount Lofty Estate.
Our Front Office Manager will have direct responsibility for:
- Managing the team to deliver our guest experience - arrival through to departure
- Undertaking check-ins and check-outs of guests
- Responding to guest feedback and reviews
- Taking Reservations and rooms inventory management
- Management of guest accounts
- Concierge, hotel information assistance
- Training and supporting a energetic reception team
- Delivering memorable experiences
- Providing incredible, extraordinary, customer service
Essential requirements for this key role include:
- Reception and concierge experience
- Hotel, resort, accommodation experience
- PMS knowledge
- Great communication skills, solution-focused approach
- Impeccable grooming and personal presentation standards
- A passion for hospitality, guest satisfaction and success
- Duty Manager or Front Office Manager experience preferred
Being a boutique hotel, this is a predominantly hands-on role so be prepared to be the front face of Mount Lofty House!
ONLY EXPERIENCED APPLICANTS WILL BE CONSIDERED
