Gold Coast | RACV Royal Pines Resort
Full-time
$85,000 Salary + 11% Super | Discounts on RACV products and resorts
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
An exciting opportunity has arisen for an experienced Front Office Manager, to effectively lead and manage the Front Office operations, within our 333 premium rooms and suite resort.
This could be just the right role for you?
In this role, you will lead by example and be hands on in the business day-to-day, ensuring the Front Office activities, strategic planning and operations run seamlessly to deliver a consistently high standard of service to our members, guests & visitors. Reporting to the Rooms Division Manager, your key responsibilities will include:
Leading, managing and directing a high performing team which includes Front Office, concierge, reservations, night audit & leisure attendants
Managing team rosters, recruitment, coaching, counselling, training and development
Maintaining a high standard of service, monitoring guest reviews and responding to feedback
Leading Front Office sales, reservations, resort promotions, activations, stay up to date with industry trends and identify business opportunities
Managing department expenditure, budgets & reporting
Attending meetings and collaborate with other departments
Identifying, lead and contribute towards WHS & safe work practices
Full availability and flexibility to work a variety of rotating roster shifts between approx. 7am-11pm, weekdays, nights, weekends & public holidays are required in this role.
What you’ll need to be successful
Previous experience as a Front Office Manager in a large 4/5 hotel/resort environment, essential
Bachelor level or equivalent qualification in tourism, hospitality or management, desirable
Demonstrated experience in strong leadership, communication and operational management skills
Demonstrated knowledge of budgets, accounting procedures, planning, forecasting & controlling
Proficient in Opera & MS Office
Build cooperative and effective relationships with internal & external stakeholders
Excellent personal presentation
Hold or be willing to obtain a valid Qld blue card, working with children check, essential
First Aid Certificate, desirable
We are Offering
Permanent Full-time | $85,000 Salary + 11% Super
Discounts on RACV products & resorts
Employee of the month recognition
Uniform + Free parking onsite
The RACV difference
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
Application process
You can learn more about the RACV at https://careers.racv.com.au/
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Submit your CV via the link below.
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