AddressThe Award Winning 4.5 star Lakes Resort Hotel, West Lakes has an opportunity for an extremely hard-working, highly motivated individual with proven experience to join a dynamic focus driven Front Desk / Front Office Team.
Casual Position available.
Applicants must possess the following:
- Exceptional customer service, organisation, phone manner and communication skills
- A keen eye and attention to detail
- Impeccable grooming and personable approach
- Experience working independently as well as part of a dynamic team
- A passion for & commitment to delivering exceptional, pro-active guest service
The following would be advantageous:
· Proven experience in a Front Office / Reservations Role or within a Hotel Environment
· Experience in a computerised accommodation reservations system, Microsoft Office / Excel packages, Microsoft Outlook and telephone switchboard operations (knowledge of Hotel reservations systems is advantageous, however full training will be provided)
· Versatility to work a variety of shifts including days, evenings, weekends and public holidays
The successful applicant will:
· Deliver a high standard of guest service at all times directly and via telephone
· Answer guest enquiries and convert into reservations
· Maintain and process accurate guest accounts
(adhering to hotel policies & procedures)
· Confidently provide all guests with accurate information regarding the overall Hotel, Hotel Facilities, Room Rates, Room Types and Room Availability.
Please email resumes to:
Attention; Mike Hancock at ********@lakesresorthotel.com.au
*Please Note*
Only short listed candidates for these positions will be contacted
