Front Office – Senior Guest Services Agent

Front Office – Senior Guest Services Agent

The Manor Apartment Hotel is a Boutique four-star apartment hotel, located in the heart of Brisbane's city centre, virtually metres away from entertainment, the city’s best restaurants, cafes and bars, leading businesses and the city's premier shopping district – Edward Street and the Queen Street Mall. 

We are currently seeking a motivated and hands on full-time Front OfficeSenior Guest Services Agent to join our dynamic team.

In this role, you will be responsible for assisting in the day-to-day Front Office operations, liaising with Housekeeping, and ensuring the delivery of excellent service standards.

The key responsibilities of this role include:

• Assisting in the Front Office daily operations
• Assisting with guest enquiries via phone, email, or in person and making reservations and recommendations
• Assisting with guest arrivals and departures, following set check-in / check-out procedures
• Achieving guest satisfaction targets and exhibiting excellent customer service
• Liaising with Housekeeping and Maintenance on a daily basis
• Ensure public areas are clean and well presented with regular monitoring.

To be successful in this role you will have proven strong performance in hotel reception and customer service, as well as the following skills:

• Proven experience in similar positions within a hotel Front Office environment
• Self-motivated and a genuine passion for hospitality and customer service
• Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping, and Guest Services
• Excellent communication skills and the ability to work closely with all hotel departments
• Excellent time management skills
• Friendly, outgoing personality and a high standard of personal presentation
• The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons, and staff in the absence of management
• The ability to work independently and as part of a team environment
• Excellent computer system skills
• Experience with RMS is desired, but not essential.

Further to this experience, to be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from mornings to afternoons, including weekends and public holidays, as per our business demands. 

This is a highly rewarding, sought after role offering the opportunity to work with industry professionals, a close-knit team, at a well-established property.