Front Office Team Leader

The Role… 

We have an exciting new opportunity at Milton Park Country House Hotel and Spa located in the Southern Highlands for a Front Office Team Leader. 

About Milton Park Country House Hotel and Spa…

Located less than a two hours’ drive from Sydney, Milton Park Country House Hotel and Spa is a hidden gem, tucked away in a secluded hilltop woodland on the eastern edge of Bowral. This 44-room hotel has an adjoining luxury wellness spa, 2 restaurants and an events and conference pavilion set within it's sprawling 32 acres of lawns and gardens. 

As the owners and operators of a wide range of stunning retreats, restaurants and experiences, we're just as dedicated to providing unique, life changing experiences for our team as we are for our guests.

Here's what you'll do

• Deliver the perfect welcome and goodbye to our luxury Hotel and Estate by assisting our guests with check-in/out.
• Finalise guest bills and take payment.
• Place pre-arrival phone calls and answer phone queries.
• Surprise and delight our guests by offering our personalised and bespoke experience.
• Build and maintain positive customer relationships.

This is how you’ll know you’re right for this role

• Prior experience as a receptionist, GSA or Front Office attendant from a Hotel environment is essential; 
• An affinity for numbers and administration.
• Live locally and have reliable transport (essential).
• Prior experience with PMS and end of day reconciliation; 
• A talent for customer service with a vibrant and outgoing nature; 
• Passion for creating memorable moments for our guests; 
• Willingness to work weekends and evenings as required.

To apply online, please click on the apply button