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Form of workFounded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair that includes, STB / CPE Division, Mobile & Consumer Electronics, Network Services, Network Deployment Solutions, Products and Supply. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with close to 19,000 employees in over 100 facilities worldwide. This opportunity Involves a world class facility that will operate in the Western Sydney region of Australia, servicing one of the most highly respected Global CTDI Customers.
Fulfillment Manager
Job Description:
This independent/hands-on manager will be responsible for staff productivity, including training and instructing on department processes, motivating, and counseling as needed. Specifically, responsibilities of this position include:
- Responsible for overseeing assigned operation(s) within the branch.
- Accountable for the financial performance of assigned operation(s) within the branch.
- Tracking of employee time and attendance using Kronos timekeeping system or similar.
- Manage reports, statistical analysis, and daily P&L reporting.
- Ensure that quality standards are consistently met.
- Communicates with various levels of management and customers to ensure that customer expectations are met and issues are resolved, including turnaround time.
- Provide input of ideas for continual process improvements as well as implementation of new processes.
- P&L responsibilities as well as participation in the daily P&L call.
- Supervises and motivates teams of people, productivity, and attendance.
- Responsible for on-time delivery performance and 100% on-time mentality throughout the organization.
- Catalyst for continual operations improvement.
- Take ownership for implementing continual improvement initiatives.
- Other duties as assigned.
Required Skills:
- Proven team building and interpersonal skills with the ability to motivate others.
- Background in high volume distribution preferred.
- Experience managing at least 50 direct reports.
- Excellent leadership ability.
- Proactive problem solving ability.
- Strong computer skills, including proficiency in Microsoft Word, Excel, and other spreadsheet applications.
- Strong technical background preferred.
- Proven operations experience within a high volume and fast-paced environment.
- Experience with Kronos a plus.
- Experience managing temporary staff is a plus.
Required Education/Experience:
Masters Degree in Operations or related field is preferred.
2-5 years of management experience (preferably in a production or service environment) including experience working with P&L/budgets.
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Brand new clean & safe, high-tech secure warehouse
- Employee Assistance Program
- Paid holidays, & sick/carers leave
- A great place to work!
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 45 years. Come put our successful history behind your career!
CTDI does not accept unsolicited employment agency / recruiter resumes. Please do not forward unsolicited resumes to our website, to our HR Department or to any CTDI employee. CTDI will not pay fees to any third party agency or firm without a signed fee agreement or to any firm who was not issued a search assignment from CTDI's HR Department. CTDI will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered.
