AddressYOUR DECJUBA JOURNEY STARTS HERE
We have an exciting opportunity for a SUPERSTAR Customer Service Coordinator to join our dynamic and passionate Customer Team at DECJUBA! This is a full-time, permanent opportunity and we are making it our priority to find the most #AMAZING person for the role, so APPLY NOW to discuss your suitability!
At DECJUBA our customers are our number one priority. We pride ourselves on being able to deliver an #AMAZING customer experience across all touch points. Our team's dedication and excellence in Customer Service was recently recognised at the 2023 Inside Retail Awards, as finalists for the BEST Customer Service Team.
Your new role will see you working alongside a close-knit team that lives and breathes DECJUBA excellence; so you know you will be supported in every interaction. Reporting to the Customer Relationship Manager, this role will be responsible for providing #AMAZING customer experiences to all DECJUBA customers.
So do you love people and want to take the next step in your career? APPLY now!
KEY RESPONSIBILITIES
- Delivering #AMAZING customer experiences through timely responses to all queries over the phone and online.
- Taking a solution focused approach to continuously elevate the customer experience at DECJUBA.
- Using your problem-solving skills to resolve more complex queries to ensure our customers always have an amazing experience.
- Engage with internal teams to identify improvements based on customer feedback.
- Ad hoc administrative duties for Customer Service as required.
ABOUT YOU
- Proven experience in Customer Service or a related field, preferably in Retail or e-Commerce
- A resilient and positive attitude with a willingness to embrace change.
- Intermediate computer and administrative skills.
- Exceptional communication skills, both written and verbal.
- Team player who will thrive in our close-knit, fun & collaborative team culture.
- Above all, a passion for delivering amazing customer experiences
DECJUBA #DREAMTEAM BENEFITS
- Generous and unlimited team discount across all brands - up to 50% off so that you look and feel #AMAZING.
- Attractive salary and the opportunity to work for an iconic Australian fashion brand
- Countless personal and professional development opportunities including education and training in person and online, access to inspiring guest speakers and volunteering days with DECJUBA Foundation partners.
- Progressive leave policies including paid parental leave.
- Office located in Cremorne and 7 minute walk from Richmond train station.
- Access to health and wellbeing programs.
- #AMAZING team culture with regular events to celebrate all things DECJUBA.
LIFE AT DECJUBA
We believe fashion is not just about the clothing you chose to wear, but how it makes you feel. DECJUBA is dedicated to combining effortless and edgy fashion for the everyday women & man, being your go-to brand to look and feel #AMAZING. We’re on a journey of growth, expanding our product offering, with our goal of becoming Australia’s most sustainable retailer in mind.
Relaunched in 2008 by Tania Austin, DECJUBA is one of the leading fashion retailers in Australia and New Zealand, growing our footprint from 5 stores to over 140, with two online sites. As a predominately female-led, Australian owned company we believe our #DREAMTEAM are our asset, with over 2000 of us delivering #AMAZING across our Store Network, Distribution Centre and Head Office based in Melbourne.
Fast forward to today, we have extended our product offering to include D-LUXE Basics, DECJUBA Kids and in 2023 launched DECJUBA Men’s and DECJUBA Beauty.
We are at the forefront of opportunity, inspired by the belief that everyone deserves #AMAZING, which is why The DECJUBA Foundation will work towards positively impacting over 25 million lives by 2025.
WHY JOIN THE #DREAMTEAM
- We are committed to providing an #AMAZING working environment, empowered by five core values: Honesty, Bravery, Integrity, Innovation, and Optimism.
- We are passionate about our #DREAMTEAM and committed to providing continuous growth and development opportunities.
- We aim to open the door to exciting and dynamic careers in retail, with the opportunity to learn from the best in the business.
- We are experiencing a period of phenomenal growth. When we grow, you grow!
Our AMAZING #DREAMTEAM deeply value and celebrate individuals of all ages, abilities, genders, cultures, and lifestyles. We are dedicated to fostering inclusivity, diversity, and a genuine sense of belonging for everyone.
Don’t wait, APPLY NOW to start your DECJUBA journey!
DECJUBA are a 2023 Circle Back Initiative Employer meaning we commit to respond to every applicant.
