AddressAre you a seasoned professional adept at fostering strong relationships and facilitating seamless communication within the construction industry? If so, we have an exciting opportunity for you! Join our leading subcontract company and play a crucial role in enhancing client satisfaction by ensuring effective communication and support between companies, builders, and installation supervisors.
About Our Client: Our client is a prominent subcontract company within the construction industry, committed to excellence and client satisfaction. Join a team that values lasting relationships and a team environment, where your expertise will be integral to our success.
The Role: As a Customer Service Coordinator, you will spearhead communication efforts between our client company, builders, and installation supervisors. Your focus will be on understanding builders' needs, addressing inquiries, and ensuring a smooth flow of information to support project delivery.
Key Responsibilities:
- Customer Focused Role: Serve as the main point of contact for builders and installation supervisors, addressing inquiries promptly and providing exceptional assistance.
- Communication: Manage emails and calls efficiently, ensuring all inquiries are addressed in a timely manner.
- Diverse Customer Base: Engage effectively with a diverse set of customers, demonstrating exceptional interpersonal skills and professionalism.
- Team Collaboration: Work within a large, diverse team in an open-plan environment, fostering collaboration and teamwork.
- High-Level Organization: Utilize strong organizational skills and attention to detail to coordinate communications seamlessly.
- Multitasking: Juggle multiple tasks simultaneously, prioritizing effectively to meet deadlines and exceed expectations.
- Industry Experience: Bring experience in construction, demonstrating resilience and adaptability in challenging situations.
- Problem Solving: Proactively approach problem-solving to ensure customer satisfaction and project success.
- Data Entry: Efficiently enter and manage data to support project documentation and reporting.
- Reporting: Generate reports to track project progress and ensure transparency across teams.
- Warranty and Service Reports: Complete warranty and service reports promptly and accurately, maintaining high standards of quality.
- Quoting: Assist with simple quoting (basic) tasks to support project planning and budgeting.
- Job Request Management: Accept job requests using builder programs and transfer data seamlessly into company software for the external team.
- House Plans and Purchase Orders: look over basic house plans (training provided) and purchase orders accurately to facilitate project requirements.
- Cross-Departmental Liaison: Collaborate with manufacturing, logistics, subcontractors, and other departments to achieve optimal outcomes for our customers.
- Product Knowledge: Develop a deep understanding of products (training courses held internally) and services through comprehensive training, ensuring you can effectively support customer inquiries and needs.
- A rewarding role focused on building and nurturing relationships within the construction industry.
- Opportunities for professional growth and development in a supportive and dynamic environment.
- A collaborative and inclusive company culture, vibrant immediate team group which like to have a bit of fun and that values teamwork.
- Previous experience in Customer Service or client management, preferably within the construction industry, maybe you've been a building coordinator and need a change? maybe you do a similar role now and want to work for a great company?
- Exceptional interpersonal and communication skills, with a proactive approach to problem-solving.
- Strong organizational skills and attention to detail to ensure seamless coordination of communications.
- Ability to thrive in a construction environment, demonstrating resilience and adaptability.
- Commitment to excellence and building genuine, lasting relationships with clients.
