Full Time Office Patient Assistant

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https://freseniusmedicalcare.wd3.myworkdayjobs.com/fme/job/Alice-Springs-NT/Office-Patient-Assistant_R0145126

Position Title: Office Patient Assistant 

Reports to (position): Dialysis Clinic Manager                 

Primary purpose of the role:

• To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner. 
• To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care. 

Key Responsibilities

General Administration

• Answer the switchboard in a courteous and professional manner. 
• Liaise with patients and their families in a compassionate manner. 
• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. 
• Responsible for petty cash dispersal and reconciliation. 
• Responsible for maintaining the levels of and ordering general office supplies. 
• Provides assistance with the quality improvement program. 
• Book ambulance transport for patients if required by the clinic.
• Liaise with Doctors in booking patient appointments if required by the clinic.
• Other duties and responsibilities as assigned. 

Billing Administration 

• To admit and discharge patients within a centralized billing system. 
• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. 
• To conduct eligibility checks on all new patients with their Private Health Fund. 
• Prepare invoices and credit notes in relation to revenue generation. 
• Prepare and collate all required supporting documentation required to accompany invoices. 
• Undertake banking procedures for all cheque and cash payments. 
• Prepare and maintain an accurate record management system of all patient records.
• Prepare and maintain reconciliation records. 
• Forward ISIS data to State related Health Commission on a monthly basis. 
• Forward HCP data to Private Health Funds on a monthly basis.         
• Assisting other clinics entering billing as required.
• Assisting the Operations Manager in billing trouble shooting with clinics.

Patient Service: 

• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. 
• Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. 
• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic. 
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
• Manages the ordering of all stock and consumables for the operation of the clinic. 
• Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
• Maintains Clinical Manager database.
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
• Stamps pathology forms with Doctor’s information and place in billing area.
• Coordinates collection of blood samples by pathology lab, help spin blood before collection.
• Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
• Ensures/promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy.
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
• Assist nurses in lining machines if required by the clinic..
• Liaise with Fresenius Kabi in organising patient medication and drugs if required by the clinic.

Competencies (attitude, skills, typical qualifications & experience)

Essential:            

• 3 years experience in a similar role.
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
• Knowledge of Occupational Health and Safety as it relates to the role within the facility.
• Demonstrated skills in food preparation and presentation.
• Basic office skills, including filing and answering telephone enquiries.
• Completion of a Patient Service Assistant Certificate or equivalent qualification.
• Computer competence in MS Office. 
• Excellent Customer Service skills. 
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team. 
• Demonstrated commitment to quality improvement initiatives. 
• Team player.
• Work with confidentiality, discretion and maturity.

We welcome applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.