AddressPosition Title: Office Patient Assistant (level 2)
Reports to (position): Dialysis Clinic Manager
Primary purpose of the role:
- To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
- To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
Key Responsibilities
General Administration
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Provides assistance with the quality improvement program.
- Book ambulance transport for patients if required by the clinic.
- Liaise with Doctors in booking patient appointments if required by the clinic.
Other duties and responsibilities as assigned.
Billing Administration
- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
- Forward ISIS data to State related Health Commission on a monthly basis.
- Forward HCP data to Private Health Funds on a monthly basis.
- Assisting other clinics entering billing as required.
- Assisting the Operations Manager in billing trouble shooting with clinics.
