Funeral Arranger

Funeral Arranger 

Black’s Funerals 

Black’s Funerals is a family-owned business that has served North Queensland for over 50 years. We operate from Innisfail & Tully.  

We’re looking for caring people to join our team. You don’t need experience to do this job, just a genuine desire to help people at the time they need it most. To help you learn the skills you need to deliver a first class funeral service, we’ll support you with training from day one. We’ll also offer you a competitive salary.

As a team member you’ll spend time supporting both the funeral itself and the care of the deceased. Working as part of a close-knit team, you’ll help to ensure we provide a seamless, sensitive service to our clients. We welcome applications from people who are new to the industry, and those with funeral experience. No two days are the same.

What you’ll do: 

• Welcome customers and establish their needs and recommend appropriate products and services  
• To be available to meet requests from clients  
• To offer the full range of products and services available to customers   
• Adopting a sensitive approach at all times whilst dealing with enquiries relating to funeral products and services ensuring that expectations are managed at all times   
• To collect all necessary information required to progress the customer’s enquiry.   
• Ensure all systems are updated in a timely manner and liaise carefully with the logistics and wider funeral teams when arranging funerals   
• collect the deceased from a range of locations and scenarios in a professional, empathetic and dignified manner 
• form part of the funeral service – bearing coffins and driving funeral vehicles in a considerate and professional manner
• prepare coffins and engrave name plates according to clients’ needs
• prepare the deceased in our care for both viewings and the funeral
• maintain the cleanliness of equipment and facilities, including our ceremonial vehicles

This role would suit people who have: 

• a genuine desire to help people at a difficult time in their lives
• a professional and caring approach to client/customer service
• String knowledge of Microsoft suite 
• the ability take instructions and follow them to the letter, with high attention to detail
• A professional presentation 
• the ability to react calmly and compassionately in emotional circumstances
• an open mind when it comes to working around and coming into contact with the deceased, both prepared and unprepared
• the ability to perform the physical aspects of the role (manual lifting)
• a current driving licence

To apply please forward your resume along with a cover letter to: ******@blacksfunerals.com.au

Only shortlisted applicants will be contacted