AddressThe Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:
- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.
About the team
Questacon - The National Science and Technology Centre is a division of the Australian Government Department of Industry Science, Energy and Resources. Our Vision is "a better future for all Australians through engagement with science, technology and innovation." We deliver on that vision through our Mission "to excite and motivate people through inspirational learning experiences". Science communication is at the heart of what we do.
The Visitor Experience team contributes to this mission by delivering excellent customer and client service standards that enhance our visitors' experience and interaction with science at the Questacon Centre in Parkes. We're committed to making engaging in science, technology, engineering, and maths, fun, interactive, and relevant. We raise science awareness and understanding through a range of hands on and educational experiences. We provide a vibrant centre, with well targeted exhibitions, programmes, and activities, underpinned by excellent customer service. The Visitor Experience team ensures a positive and inclusive work environment for all staff and visitors.
The opportunity
- You will make visitors to the centre feel welcome, engaged, and inspired by Questacon's exhibits, programs, and activities.
- You will facilitate visitors' exploration of exhibits to increase interest in science (some galleries may require continuous movement throughout spaces).
- You will support visitors to operate exhibits (some exhibits may require physical activity such as lifting, bending, pulling, twisting, movement of objects)
- You will ensure the public's safety, including implementing emergency and security procedures, as required.
- You will uphold the APS Values and Code of Conduct, Questacon Capability Framework and Standard Operating Procedures.
What's in it for you?
You will be a part of a diverse and inclusive team who work together to provide fun and engaging science communication with first-class customer service.
Our ideal candidate
- Enthusiastic, team-oriented individuals with experience in quality customer service.
- People with a passion for communication who can lead, engage, and inspire our visitors though enquiry-based learning and by providing high-quality science communication.
- The availability to undertake shift work, with hours varying between 8.30am and 9.00pm over a 7-day roster.
- Ability to wear and maintain the Questacon uniform.
The key duties of the position include
The Gallery Assistant is responsible for:
- Creating an engaging, interactive, and entertaining experience for our visitors by delivering consistently excellent levels of customer service.
- Leading, engaging, and inspiring our visitors on their exploration of exhibits using enquiry-based learning, and by providing high-quality science communication within our galleries.
- Explaining, tailoring, and adapting science concepts, communication styles and instructions to support visitor understanding and engagement.
- Proactively engaging in self-development opportunities to increase knowledge.
- Assisting in maintaining Questacon galleries by ensuring all exhibits are clean and in working order, signage maintained, and galleries are visually appealing.
- Ensuring the safety of staff, public and exhibits through monitoring of Workplace Health & Safety practices.
- Displaying professionalism and foresight at all times and having the capacity and willingness to escalate issues as required.
- Other duties as directed by supervisor.
