General Manager - Bateau Bay

About our General Manager role:As a General Manager in BUPA, you will embrace and share our values of being Brave, Caring and Responsible. As a passionate, empathetic, and nurturing leader; you will lead our care home and the team to achieve its care, safety, financial, operational, customer and people objectives. You will be provided with a strong support structure, including highly experienced and supportive operational and clinical management teams. A genuine purpose at work is something that transcends words. Something you have to live, experience and bring to life every day. Right now, you can be at the heart of a movement following world’s best practices to improve the quality and rise to the challenges of enriching the lives of our society’s most vulnerable. You will play a pivotal part in our person-centred approach driving our purpose to help people live longer, healthier, happier lives and making a better world. But perhaps just as important though, is knowing the difference you make, every day, to our residents' lives! Just imagine the impact you could makeAbout the Care Home The charming Bupa Bateau Bay is a modern care home set in a coastal suburb of the Central Coast, NSW. It is close to the local community with neighbouring shops, parks, church, schools and transport links nearby. It consists of 101 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.What's in it for you? Well, we have a range of benefits including:A competitive salary and bonusesDiscounts on Bupa products – Healthcare, Optical, Dental‘People First’ wellness program that can be accessed by all employees.Bupa Online Leadership Development, available on demand.Clinical learning opportunities and more, through online and face to face training.Internal transfers across our care homes.Employee Networks allowing you to get involved in an area you are passionate about, have your voice heard and most importantly, be you!In this role, you will have the opportunity to:Create a positive and engaged culture in your Care Home for all employees to thrive in.Provide strong leadership underpinned by Bupa’s Values to ensure your team is supported to perform at their bestSupport your leaders to have frequent team and individual performance and development conversations, to help employees be successful in their rolesEnsure a person-first approach is taken at the Care Home to support our residents and their families, enabling and respecting residents to make informed decisions about their careEnsure Aged Care Standards are embedded within the HomeDiagnose and solve business problems, drawing on your key business insights to develop and execute appropriate interventions at paceDeliver required commercial outcomesTo be successful in the role, it is likely you will have:Experience as a General Manager leading a customer-centric culture either in aged care, healthcare or hospitality Experience in leadership roles in highly regulated sectors with strong performance standards, risk and capital management, and sense of purpose / brand identity (profits reinvested in the business for customers).Capacity to actively learn through experimentation, pivot and apply experience to new roles and industry.Has developed or driven continuous improvement efforts in large organisational settings.Experience leading others through high-pressure situations or adversity.Solid commercial understanding of budgets, resource management and key levers for profitability – to allow for better care outcomes and re-investment opportunities.Considers differences in stakeholder perspectives to reach optimal solutions and ensure organisational responsiveness to stakeholders.A track record of maintaining service delivery and customer satisfaction within health or other service industry, in accordance with strict regulations and standards.CultureWe all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.How to ApplyClick Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement.To learn more about working at Bupa please visit our website: https://careers.bupa.com.au Bupa are committed to providing equal opportunity and access to employment and career pathways to First Nations peoples across Australia. We have a dedicated team that supports First Nations candidates through our recruitment process.We aim to provide a culturally safe workplace where First Nations peoples knowledge, education and lived experience is seen as a strength. Bupa have publicly committed to a holistic approach to First Nations engagement, development and celebration through a partnership with Reconciliation Australia who have endorsed our second Stretch Reconciliation Action Plan (2023-2026).We acknowledge the Traditional Owners of country throughout Australia. We pay our respects to Elders past, present and emerging and celebrate the diversity of Aboriginal and Torres Strait Islander peoples and their ongoing culture and connection to lands, waters and skies.