General Manager - Day Spa

WHO WE ARE

Earth and Skin is Australia’s leading Organic Day Spa & Beauty Shop on the Gold Coast.

We provide luxurious beauty treatments and products all with an environmental conscience.

We are passionate about living a toxin free existence and have created a truly special place for our clients to unwind and let the world slip away.

Nestled in the Gold Coast hinterland and with over 280+ 5 Star Google Reviews, we are the leading day spa at the Gold Coast. We are the real deal!


WHO WE ARE LOOKING FOR

We are seeking an experienced General Manager who is passionate about wellness, business growth and inspiring an amazing team to be the best versions of themselves. We are a purpose driven organisation and from the founder down, care deeply about our clients wellness.

In your General Manager position, you will be given responsibility & autonomy will treat our day spa like your own business.

As a leader, it is expected you inspire greatness in the team. As such, you have your head screwed on, your life in order, emotional baggage sorted and have a BIG vision for the future.

In short, the buck stops with you.

This is a blank canvas to paint your best possible life and feel deeply rewarded both professionally and financially for the outcomes you achieve.


OKAY - LET’S SET THE SCENE

08:30 - Armed with a coffee in your hand (or Peppermint Tea if you prefer), you lead the team in their stand up huddle for the morning. Your energy and enthusiasm is contagious. You align the team to the mission for the day. Everyone is clear for the plan of the day and the team are fired up for a busy day ahead.

09:00 - Meeting with the founder Louisa in our weekly check in, you run through the key business metrics, financials, challenges you are facing (complete with solutions at hand) and a new strategy to improve our rebooking rate. The details are fleshed out and you have free rein to go and make magic in the week ahead.

10:30 - Checking in with a team member for a performance review, you provide honest feedback and improvements around how they can continue to smash their sales targets. They are left feeling inspired ready to go and kick some serious goals.

11:30 - Time for lunch and its one of our therapists birthdays. We celebrate with cake or donuts and flowers for the birthday girl.

12:30 - Back into it for a meeting with our amazing Marketing Manager. She has new ideas around upcoming campaigns which you provide feedback on to ensure the phone keeps ringing and bookings keep flowing.

13:30 - Oooops, there is a scheduling conflict and a client needs to be shuffled around. Unfortunately they are not happy. It doesn’t happen often but with poise and grace you find a solution that leaves them feeling very happy turning them into a lifetime client.

14:30 - You take some time to check over the upcoming roster that our client services have prepared for you. You check over the next month and make sure there aren't any conflicts with scheduling or annual leave.

15:30 - Hey another 5* review has come in on google. You congratulate the team member who made it happen. High fives all round!

17:00 - Our last clients leave and you check the figures. We've had a record day in sales and client satisfaction. 

17:30 - As you lock up, you congratulate everyone on a great day and know you have made an impact, both physically, mentally and financially and not only on the team but our clients also. 


YOUR RESPONSIBILITIES (the important stuff)
We are looking for a self-motivated and results-driven general manager to direct and manage our day spa business activities and to develop and implement effective business strategies and programs.

This general manager will treat our day spa like their own business and be responsible for allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring outstanding customer service, improving administration processes, engaging with vendors, hiring employees, monitoring training with the assistance of our spa trainers, identifying business opportunities, and monitoring financial activities.

Your entrepreneurial spirit and vision in directing business functions will assist our organisation in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.

The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

Our general manager will account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organisation's image, and meet overall growth objectives.


WHAT YOU WILL BE DOING:
Overseeing daily business operations
Developing and implementing growth strategies
Supervising training of team members with assistance from our spa trainers
Creating and managing budgets
Growing revenue
Hiring employees
Evaluating performance and productivity
Analysing accounting and financial data
Researching and identifying growth opportunities
Generating reports and giving presentations


WHAT WE NEED FROM YOU
A degree in business management or a masters in business administration or proven experience and success in a similar role
Good knowledge of different business functions
Strong leadership qualities
Excellent communication skills
Highly organised
Strong work ethic
Good interpersonal skills
Meticulous attention to detail
Computer literate
Proactive nature


WHAT’S IN IT FOR YOU
LOCATION - Gold Coasts only Organic, Vegan, Toxin Free and Cruelty Free Day Spa, just 4 minutes from Robina Town Centre
SALARY - Excellent remuneration package with rewards given for performance
PROFIT SHARE - This will be a win-win scenario meaning there is no limit to your earnings
TEAM CULTURE - Fun, supportive, nurturing team environment
LEAD - Lead a passionate team of 18 including spa therapists, senior spa therapists, spa trainers, marketing manager and client services support.
STAFF DISCOUNTS - Generous staff discounts on treatments and the very best organic, natural products
CLIENTS - We have beautiful clients who love what we do and are passionate about looking after their skin.
FUN - Amazing social calendar hanging out with a team you want to spend time with
LOCATION - Easily accessible from anywhere on the GC just off the highway Exit 79
PARKING - Plenty of free parking nearby while you work


HERE IS WHAT YOU SHOULD DO RIGHT NOW….
If you think this position is made for you, please apply with your CV and cover letter explaining your experience and why you are suited to the role.