Address- Firm in fast growth mode.
- Use your financial / analytical brain combined with people management.
- Culture of “Radical Candour”, Team and Care.
Do you thrive in a dynamic environment where strategic leadership fuels operational excellence? Our client is a highly creative, youthful, dynamic professional services firm bucking the trend within their industry. Delivering exciting and cutting-edge solutions, their approach and service offering is causing superb client demand. With an exciting and ambitious strategy, they have grown significantly leading to operations across both Australia and South Africa. Given this growth, we seek an accomplished General Manager - Operations to orchestrate the firm’s daily functions and propel the company to the next level, knowing the person might come from an administration / financial / operational leadership background, we are open to all.
In this critical role, you will:
- Provide visionary and no-nonsense leadership: Guide and empower a talented team, fostering a collaborative and results-oriented culture.
- Indirectly cultivate strong client service delivery: Maintain exceptional client satisfaction without ever speaking with a client. Achieve it through effective mentoring and guidance of the client service team. Leverage your emotional intelligence to lead recruitment efforts, nurture a highly motivated workforce, and promote staff development, all in turn which causes happy clients.
- Drive financial performance: Oversee resource allocation, implement cost-saving measures, and collaborate on sales forecasts to maximize profitability. Manage key performance indicators (KPIs) to ensure operational efficiency.
- Champion data-driven decision making: Develop and maintain insightful dashboards to analyse critical data and translate insights into strategic actions that drive continuous improvement.
We are seeking a candidate with:
- Proven track record in professional services or related: Experience in fast-paced environments prioritising client satisfaction, billable targets, and staff utilisation is essential.
- Exceptional leadership skills: A strong leader with excellent communication, interpersonal, and conflict resolution abilities. You inspire trust and motivate teams to achieve peak performance.
- Sharp analytical mind: A mastermind at data analysis and interpretation, leveraging insights to inform strategic decision-making and optimize business processes.
- Resilience and adaptability: Thrive in a dynamic environment, manage competing priorities effectively, and lead your team through change with agility.
Join a company where your leadership will be valued, fun is a core value, and your contributions will make a significant impact. Apply now, or to learn more of the opportunity, call Brian Briscoe on 08 9401 8***. Applications close Friday 7th May.
