Address
Form of workABOUT GENTLE MONSTER
Established in 2011, Gentle Monster is among the world's fastest-growing fashion design companies today. Founded under the idea of creative disruption, Gentle Monster is known for its design and art projects which connect commercial retail with various worlds of art. Fusing fashion, commerce and art, Gentle Monster's showrooms have been featured time and again in global publications for its unique and experimental presentation of its design and products. Learn more at gentlemonster.com
We are expanding and looking for an experienced Store Manager and an Assistant Store Manager to join us for our new location in Chadstone, Melbourne in July 2024. Full training will be provided including overseas training at GENTLE MONSTER HQ in Seoul for Store Manager.
- STORE MANAGER
ABOUT THE ROLE
Customer Experience
- Ensure store standards both back and front of house meet luxury retail service standards
- Lead the team in executing an exceptional customer service experience and creating memorable moments by exceeding their expectations; building long term customer relationships
- Ensure both exceptional personal and technical product service is consistently delivered
Sales/ Revenue Management
- Drive and maximise sales performance of the team to achieve and exceed sales budget objectives while ensuring operational integrity and monitoring monthly profitability
- Demonstrate sales leadership by playing an active customer facing role on the sales floor through customer engagement
- Communicates company set KPI’s for all quantitative and qualitative metrics; identifies and implements strategies to ensure performance standards are met for all the KPI's
- Ensures that the Sales Team works towards achieving an outstanding rating in store customer experience
Store Management - Operations
- Maintains operations by ensuring compliance with company’s Standard Operating Procedure
- Ensures that the team is knowledgeable and adequately trained in store operations procedures
- Maintains proper loss prevention standards and ensures compliance with cash handling, safe and deposits procedures
- Promotes safe work habits and identifies and resolves any safety hazards
Stock Management
- Identifies current and future customer requirements by establishing rapport with potential and existing customers
- Reports on product performance, buying trends and customer needs
- Conducts regular stock takes and store operations audits to ensure compliance with company’s Standard Operating Procedures
- Develops and maintains a system for monitoring and controlling inventory
- Resolves discrepancies identified in the inventory report
People Management
- Recruitment (in collaboration with Brand Manager, Human Resources Manager and Seoul based Retail Ops team), training, developing, and coaching all members of the store team to ensure high-performance, productivity, and enhanced customer engagement
- Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service
- Create and maintain a positive and professional team environment that fosters trust, integrity, and superior performance standards
ABOUT YOU
Essential Proven Qualifications & Experience
- Sales achievement in the luxury retail environment
- Management and leadership experience
- Eyewear industry knowledge is advantageous
- Customer relationship management
- Customer oriented
- Initiative and Problem-Solving abilities
Functional & Technical Skills
- Proficiency in MS Office Suite (Excel, Word, PowerPoint, and Outlook)
- Inventory Management systems knowledge
- English language proficiency (spoken & written)
2. ASSISTANT STORE MANAGER
Assists Store Manager in driving the business to achieve maximum sales, productivity and profit goals through customer service, operational excellence, leadership, and communication, while supporting the Vision of Gentle Monster. This role is predominantly on the sales floor providing service, interacting with customers and associates.
Key accountabilities
- Delivering excellent customer service, ensuring highly visible and effective customer service management
- Ensures store compliance with company policy and procedures, taking a consistent approach with all sales associates
- Ensures brand image is presented consistent with visual merchandising and service expectations
- Minimises loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processes
- Maintains awareness of market trends in the eyewear industry, monitoring activity of local competitors
- Maintain a high level of grooming standards as per the brand grooming standards
Qualifications and experience
- Experience in a high-end retail environment or related area
- Ability to adapt and multi-task in a fast-changing, retail environment
- Ability to develop, and motivate staff and others through strong leadership and interpersonal skills
- Strong communication skills, both written and verbal
- Basic computer skills and software proficiency (MS Word, Excel, Power Point and Outlook preferred)
- Open availability and flexibility to work weekends and store open and closings according to the needs of the business
- Experience in Eyewear fashion is a plus
Please note that due to the high volume of applicants, only shortlisted candidates will be contacted. Thank you.
