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Form of workAbout us
The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild Herring and The Galley Kitchen, and five star indulgence at the on-site Spa Lucca, The Anchorage Hotel and Spa is a destination like no other. Busy all year round, The Anchorage Hotel & Spa offers luxurious accommodation from spacious rooms to mezzanine-style loft suites and an exclusive villa.
Being an employee of The Wests Group will give you access to the following perks and benefits:
- Paid overtime and penalty rates for weekends and public holidays
- Paid traineeships and leadership development courses
- $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well!
- Discount accommodation rates at The Executive, The Gateway and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations
- And SO much more!
About the position
We have a number of vacancies in our newly created Gift Shop for enthusiastic, customer-service orientated individuals. The Gift Shop Assistant is directly responsible for the prompt, efficient, and five-star courteous service of patrons, collecting payments, and for assisting patrons with any enquiries they may have during their stay. Other duties include maintaining Gift Shop inventory, stocking shelves and ensuring cleanliness of work and storage areas. Additional duties and responsibilities may include:
- Enthusiastically welcome all patrons as they enter the Gift Shop
- Initiate conversation by asking open-ended questions to determine patron needs
- Accurately answer routine questions/inquiries in a helpful and courteous manner
- Present merchandise with enthusiasm, and assist in the selection by making recommendations to guests
- Answer all questions regarding the merchandise and outline features and benefits with accuracy
- Accurately advise the customer on use and care of the merchandise
- Process sales as quickly and efficiently as possible
- Support front of house operations in all activities needed to provide a positive guest experience
- Understand your role in patron safety and be prepared to assist in an emergency
- Anticipate and meet the requirements of patrons with disabilities and/or accessibility issues
- Perform other duties as required
The Gift Shop opening hours will be 9am to 5pm across 7 days of the week. Shortlisted candidates must be able to work across a 7-day roster during these times.
Certifications required: RSA
About you
To be successful in this opportunity, you will have demonstrated experience in a similar role in a retail or hospitality capacity. Prior experience using POS systems is essential as you will be responsible for handling sale transactions whilst working autonomously in the Gift Shop environment.
We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
