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At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
Minimum qualifications:
Bachelor's degree or equivalent practical experience
6 years of experience in service management, operations, or consulting
Preferred qualifications:
Sales or related experience in mid-market, small business, agency, acquisitions, onboarding, channel, and/or app development sales
Ability to work independently and manage multiple global projects simultaneously while paying strict attention to detail
Ability to synthesize complex messages, data sets or signals, and insights into executive-ready communications
Ability to build relationships, manage, and influence senior cross-functional stakeholders
Distinctive project management, problem-solving and analysis skills, combined with business judgment
About the job
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Serve as advocate of the team across vendor-led implementation support, business enablement through optimization and product adoption, and billing and policy issues for your respective markets.
- Engage effectively with sellers and sales leaders, interacting daily to activate solutions, drive process outcomes, and enable actionable resolution to escalations from the business.
- Prepare executive communications and reporting on service engagement, operations, and satisfaction.
- Conduct opportunity analysis and make recommendations to the sales team on where and how the team can drive value for advertisers.
- Partner with the sales team to drive activation, engagement and satisfaction with gCare services and solutions, leveraging influence and customer service knowledge to drive continuous improvement.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
