Guest Experience Agent

Guest Experience Agent - Darwin 

About AAT Kings 

Ever thought about combining your love of travel and passion for showcasing Australia into your everyday job? At AAT Kings, this is exactly what we do, day in day out! 

AAT Kings Group operates as a leading tour provider specialising in Australia and New Zealand. As Australia’s No. 1 Tour Operator, we offer excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier; AAT Kings offer unparalleled service to a diverse and global customer base.  

Our Parent Company is The Travel Corporation, a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries. 

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you! 

The Role 

We have a number of Full-Time positions available for a Guest Experience Agent to work at our Darwin depot, to help bring the  top end to life! This is a chance to work within a small tight knit team. A great entry level tourism role for a customer service professional or for a seasoned travel/sales professional looking for a sea change as the domestic tourism boom continues! 

Key responsibilities will include: 

• Promoting, selling and providing advice on our amazing AAT Kings products 
• To create lifetime memories for our guests 
• Liaise regularly with our operations team 
• Provide recommendations and exceptional face-to-face customer service 
• Process bookings for breathtaking itineraries 
• Manage day to day admin duties 
• Assist with coach dispatch  
• Who we’re looking for 

To be successful in this role, you will have: 

• Excellent people skills and a track record in customer service 
• Energy to ensure our guests enjoy their time with us 
• Ability to communicate effectively 
• High level of time management and organisational skills 
• Be comfortable addressing guest enquiries 
• Great problem solver and work well under pressure 
• Previous administration experience 

Applicants must be available to work flexible hours, including some weekend shifts, to ensure our guests experience the trip of a lifetime. 

Those with a travel/tourism background will be highly regarded. 

Benefits & Perks 

As a valued member of the AAT Kings team, in return you will get: 

• Full training provided 
• Career development opportunities available 
• Relocation assistance available 
• Staff travel discounts for family and friends 
• Employee Assistance Program