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Form of workWhen you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful Guest Experiences, we encourage you to explore your next career opportunity with Sheraton.
ABOUT THE ROLE
We are looking for a Guest Experience Ambassador to take five star service to the next level! You will be creating lasting first impressions by putting the guest’s needs first as they enter and exit the hotel. You will be getting to know the VIP guests by remembering their preferences and showing various amenities the hotel has to offer.
YOUR DUTIES WILL INCLUDE
- Creating positive first and last impressions with guests to the hotel
- Making a welcoming stay for VIP guests
- Maintaining a presence in the hotel’s lobby and Executive Lounge areas to assist with questions
- Maintain up to date knowledge of the hotel and hotel happenings e.g. events, conferences etc.
- Understand the different hotel room types, amenities and the opening/closure times for guests knowledge
- Liaising with other departments for any VIP amenities to be placed in guest rooms
ABOUT YOU
• Previous customer service experience in a luxury setting
• Armed with smart solutions and a can-do positive attitude
• Proven ability to lead by example
• Energized in a fast-paced environment
• Flexible availability, including weekends and public holidays
LET THE BENEFITS BEGIN
• Discounted accommodation and food and beverage at Marriott International worldwide
• Rewards and recognition program
• Training and development opportunities
• Discounted parking
