Guest Service Agent

Stamford Hotels and Resorts is part of the Stamford Group and manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of over 1800 rooms and 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo, and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

The Role:

We are currently seeking an enthusiastic and guest-focused casual Guest Service Agent to join our dynamic Front Office Team at Sir Stamford at Circular Quay. The Guest Service Agent reports to the Assistant Manager on shift and in turn the Front Office Manager, and has full responsibility to provide the highest level of Guest Service throughout every interaction with our guests.  

Key responsibilities and tasks consist of, but are not limited to:

• Provide efficient and professional service and ensure a smooth check in and check out process for guests
• Give a friendly welcome every time a guest comes past the reception desk
• Prepare group arrivals under the supervision of the senior receptionist
• Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency
• Report any complaints or suspicious actions to the Assistant Manager on duty or the Front Office Manager
• Endeavour to sell rooms and other Hotel facilities whenever possible
• Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid
• Send faxes and action business centre requests as required

To be successful in this role, you will require the following:

• Previous hotel experience is highly desirable
• Must be proficient in Microsoft Office programs
• Knowledge of a reservations system, Opera is an advantage
• Strong accuracy and attention to detail
• Ability to work under pressure
• Excellent customer service skills
• Exceptional organisational skills and the ability to follow tasks through to completion
• Ability to foster team spirit with a positive and 'can do' attitude
• Excellent problem solving and researching skills
• Proactive and positive focus with a passion for hospitality and travel

Benefits

• Great employee discount on food & beverage at all Stamford Hotels & Resorts
• Dry cleaning for uniform
• Free duty meals and car parking
• Learning and development opportunities

How to Apply

If this is the challenge you are looking for and if you have a passion for the Hospitality Industry, please apply.

Stamford Hotels and Resorts is an Equal Opportunity Employer. 

The successful applicant must hold or be willing to obtain a National Police Clearance.

Only short-listed candidates will be contacted.