Guest Service Agent

Guest Service Agent 

Join our vibrant team at our brand-new beachfront boutique property! We're thrilled to invite passionate individuals to be a part of our luxurious establishment, where we're dedicated to creating unforgettable experiences for our guests. If you're someone who thrives in a collaborative atmosphere, we want you on our team. Take the leap and embark on an exciting journey with us!

About KTQ Group

KTQ Group is an integrated family-owned development company with interests in residential, commercial, hospitality and medical properties and developments, mostly around South East Qld and Northern NSW. The group delivers high-quality and luxurious projects and is well renowned for their Elements of Byron Resort in Byron Bay, which the company developed and continues to operate independently.

Please visit KTQgroup.com.au for more info on our company.

The Guest Service Agent's primary responsibilities include warmly welcoming guests upon arrival and bidding them a fond farewell upon departure. They ensure accurate payment information and billing setup, provide room orientations, and assist guests throughout their stay.

1. Extend a warm, professional, and friendly welcome to all hotel guests upon arrival, assisting with door opening and providing any necessary support.

2. Anticipate guests' needs and offer assistance proactively in the lobby, ensuring a positive first impression and a seamless experience.

3. Efficiently handle luggage storage and retrieval, manage parcels, and maintain accurate inventory of loaned items, ensuring everything is collected before check-out.

4.  Ensuring immaculate presentation of hotel entry and reception

5. Stay informed about the hotel's offerings, special events, and promotions to provide guests with the most up-to-date and accurate information.

6. Serve as a knowledgeable resource on the local surroundings culture and heritage, offering recommendations and directions to dining venues, tourist attractions, and other local destinations.

7. Excellence in writing and communication skills with the ability to communicate to diverse clientele

8.Display proficiency in handling reservations and managing guest accounts

Talent Profile

• A personable character with a passion for building strong guest relations
• Experiences in a similar role at luxury hotels/resort
• Proficient in both written and verbal English communication
• Valid working rights in Australia
• Capable of embracing flexible and rotating rosters
• Ability to work as a team and independently
• Ability to multitask