AddressAbout Us
Are you passionate about hospitality and committed to creating exceptional guest experiences? Join us as a Guest Service Agent at Townsville's premier corporate hotel, Belmoral Corporate Suites. As the first point of contact for our esteemed guests, you will play a crucial role in ensuring a seamless and memorable stay from check-in to check-out.
Located on Palmer Street in South Townsville, our hotel is just minutes away from the CBD, The Strand, and the Magnetic Island Ferries. Enjoy working in a vibrant yet tranquil setting with stunning views of the azure waters and picturesque Magnetic Island, accessible from our riverside rooftop.
Join Our Team
We are seeking a Guest Service Agent with a warm & welcoming personality, who can provide exceptional customer service to ensure every guest has a memorable experience.
The successful applicant will demonstrate a passion for customer service, strong skills in promoting and selling accommodation services and facilities, highly developed administration skills, excellent communication, interpersonal and time management skills, experience with front office booking systems, strong attention to detail and a high standard of personal presentation.
Previous front office experience is essential, ideally in a customer service environment. Industry qualifications will be highly regarded.
Must be available to work day/night shifts, weekends and public holidays.
The Role
Regular daily tasks include:
- Welcome guests in a friendly and professional manner & provide high quality customer service
- Efficiently handle check-ins and check-outs
- Manage reservations and bookings efficiently using our hotel management system (RMS)
- Provide information about hotel facilities, services, and local attractions
- Respond to guest inquiries and requests promptly and courteously
- Maintain a neat and organized reception area
- Assist with administrative duties as needed, including processing payments and maintaining guest records
About You
The successful applicant will have the following skills & experiences:
- Proven experience as a receptionist or similar role in the hospitality industry is preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work effectively both independently and as part of a team
- Proficiency in MS Office and familiarity with hotel management software (RMS)
- Flexibility to work various shifts, including weekends and holidays
- Candidates must have excellent written and verbal English skills
- Ability to work a rotating roster including nights, weekends and public holidays
Why Join Us
- Competitive salary based on experience
- Opportunities for career growth and development
- A supportive and inclusive work environment
- Employee discounts on hotel stays and dining
- Beautiful location in tropical North Queensland with 300 sunny days a year
If you are looking to thrive in a fast-paced and customer-focused environment, we invite you to apply for this exciting opportunity. Join our team and be part of delivering unforgettable experiences to our guests every day!
To be considered for this role, please submit your cover letter and current CV outlining your suitability for this role.
Please submit your cover letter and CV through seek or send an email to: *******@Belmoral.com.au
Applications close: 20th July 2024
Please Note: Please note that this role is not suitable for working-holiday visa holders. Applicants must have eligible working rights in Australia.
Belmoral Corporate Suites is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.
Recruitment Agencies
Please note that we will not accept unsolicited resumes from Recruitment Agencies. No fees will be payable to any third party in respect of any candidate introduced without our prior written agreement.
