AddressAbout the business
Rydges Newcastle has 175 well-appointed suites, located in the Honeysuckle precinct on Newcastle Harbour. Moments from the beach and the city's most famous attractions, this amazing location makes our all-suite hotel the perfect Newcastle accommodation for couples, families, small groups and business travelers.
About the role
Rydges Newcastle is currently seeking a professional and friendly Guest Service Agent to support the Front Office & Reservations team.This role suits an energetic, passionate and detail oriented personality who is excited by giving great guest experience. To thrive in this role, you will have a can-do attitude, strong administration skills, an emphasis on customer service and a passion for Hospitality/Tourism.
Key Responsibilities
- Anticipating and attending to guest queries
- Welcoming our guests and checking them in and out with efficiency
- Processing daily guest transactions and accounts accurately
- Collaborating with other departments to ensure our hotel rooms are amazingly prepared for our arriving guests
- Happy working a rotating rosters that ranges across a 7-day roster
Skills and Experience
- You should have previous customer service experience in a hotel environment
- A logical, common-sense approach to resolving concerns
- An empathetic ability to anticipate our guests' needs
- Proficient in computer applications (Opera PMS an advantage)
- Attention to detail, particularly when handling guest requests and cashiering.
- Demonstrated 'can-do' approach to your duties and a willingness to help our team succeed
Benefits
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network
- Australia and NZ’s largest and most diverse experiences company.
To learn more please visit www.rydges.com/newcastle
