AddressAre you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team!
We believe in the power of personality and style to deliver min-blowing service to our guests, rather than following a standard hotel script.
Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier.
Pier One Sydney Harbour is not just a workplace: it's a place where you can showcase your talents and make a real impact on our guest's experience.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Some of your Key Responsibilities:
- Assist guests arriving and departing the hotel through the check in and departure process.
- Handle general enquiries, delivering a mind-blowing service through each guest experience.
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Support your curious, outgoing and warm office team in general operational tasks.
- Take guest reservations and perform cash handling & credit card responsibilities.
- Fueled by our love of the hyperlocal, be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations.
Benefits, perks & Rewards:
- Work in a vibrant bar in a unique location.
- Free delicious duty meals including one free barista coffee a day!
- Numerous activations and events to connect with your colleagues.
- free In-house laundry for all your work clothes.
- Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends.
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within Marriott group.
- Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.
What we value for this role
- High school diploma or G.E.D. equivalent.
- Experience with OPERA property management system or similar.
- Full working rights in Australia.
- Current NSW RSA required.
- Enthusiastic to escalate your Front Office career.
- At least 2 year of related work experience.
- You'll think outside the box and have an open-minded personality.
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
