Guest Service Agent

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicenter of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta’s hotels. 

We are currently seeking a Guest Service Agent to join our growing team! Reporting to the Front Office Manager, this is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.

Benefits

• Attractive salary package
• Discount parking
• Hotel discounts through our global alliance program Discovery
• 50% off food and 50% off beverages at the hotel’s restaurant and Bar
• Discounted accommodation across worldwide Pan Pacific Hotels Group properties
• Ongoing learning and development through our learning experience platform 
• Complimentary meal whilst on shift
• Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
• Reward and Recognition Program

Ideally you will have:

• Previous experience in a similar role
• Opera system experience 
• A passion for the hospitality industry
• Excellent attention to detail
• A Guest Service focus and enjoy working in a team environment
• Immaculate grooming and personal presentation

Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can’t – is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.

The successful candidate will be available to work on a rotating roster including daytime, evening, weekend shifts and public holidays.

*Please note only successful candidates will be contacted.