Guest Service Agent/Front Office Receptionist

Quest Singleton is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji.  While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Singleton is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. 

At Quest Singleton, we’re on the lookout for a new Guest Service Agent / Front Office Receptionist to join its team on a casual basis working approximately 13 - 20 hours per week with opportunity for more during busy periods.

The Role

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos. 

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail. 

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity 

The role presents a great opportunity to work with a well established and dynamic team under the banner of the highly successful and established Quest brand. 

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and onsite parking. 

Applicants must have entitlements to work in Australia.

Only shortlisted candidates will be contacted.