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SalaryAbout us
Best Western Plus Hotel Stellar is a 38 room multi-award winning four-star hotel located in the Sydney CBD. We specialize in spacious studio apartments that are thoughtfully designed with kitchenettes. Lovers of the coffee bean enjoy barista made specialties in our lobby café whilst spoiling their taste buds with artisan baked goods, fine wines and daily specials. If you are curious, friendly and love to exceed guests expectations, we want you!
Qualifications & experience
- A welcoming smile with personality. You need to authentically enjoy working with customers as you are the face of our business.
- Great personal presentation. It is important for us that we provide a memorable and positive experience to all our guests.
- The ability to communicate with a diverse range of people in a professional manner. The ability to initiate contact and build rapport easily with all our guests and stakeholders is essential.
- Excellent written and spoken communication skills, including outstanding phone manner is essential.
- At least one year of experience in hotel reception using Protel Air or a similar operating system.
- Work closely with a small team of guest service professionals to ensure our guests enjoy their stay to the fullest
- Ability to work 22 to 30 hours a week.
- Flexibility to work across a full rotating roster - including evenings and weekends. Our Guest Services Agent shifts are between 7am and 11pm, 7 days a week.
- Completed Responsible Service of Alcohol or willingness to complete course.
Tasks & responsibilities
- Answer, record, and process all guest calls, reservations, emails, requests, questions, or concerns.
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests and assist guests to the car park garage.
- Supply guests with directions and information regarding property and local areas of interest.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Run daily reports on number of arrivals/ departures and ensure reports are accurate.
- Identify any special requests.
- Pour and serve drinks to guests.
Benefits
- Great work environment with supportive training and management focus.
- Uniform provided as well as uniform dry cleaning.
- Hotel and Cafe staff discounts.
- Earn Gift Cards through Best Western Innsider program to use at retailers such as Myer, Coles, JB Hi-Fi, David Jones,etc.
