Guest Services Associate

Job Number 24062427
Job Category Rooms & Guest Services Operations
Location Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementPOSITION SUMMARYInspired by the era of glamorous travel, Le Méridien celebrates each culture with a spirit of savoring the good life. Like our guests, Le Méridien associates are chic explorers, sophisticated innovators and imaginative problem solvers. A career at Le Méridien is an opportunity to reach new professional goals and to grow in a family-oriented environment. Learn about the world as a Guest Services Agent, in a team that values inclusion and collaboration.Position Summary:

• Assist guests arriving and departing the hotel through the check in and departure process
• Respond to guest requests professionally and collaboratively through each guest experience
• Build and strengthen relationships with existing and new customers to enable future bookings
• Collaborate with your front office team to complete general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
• Be the “face of the hotel” -serving the chic explorers through each guest interaction from arrival to departure

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Le Meridien is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.